• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 希尔顿员工价

岗位职责/职位描述
【职位描述】
This position is responsible for concerned with deputizing for the Reservation Manager, the management of the reservations team and accurate recording and processing of reservations with a maximization of room sales through pro-active selling techniques.
该职位负责代表预定部经理，对预定的团队进行管理，准确的记录和处理预定，通过积极主动的销售技巧使客房销售最大化。
 
1.         To assist Reservation Manager in maximizing room sales and revenue for the hotel.
最大限度地提高客房销售及酒店收入。
2.         To encourage reservation team member to up-sell EF rooms & suites, maximizing the up-selling revenue.
鼓励预订部员工多销售高级别房型，使增值销售处于优先地位。
3.         To be responsible for daily operation with HPC team by mail.
主要负责日常与HPC的邮件沟通。
4.         To assist reservation manager to make sure daily smooth communication with HRCC team.
协助预订部经理使酒店预订部和希尔顿预订中心良好地沟通。
5.         To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
确保始终保持积极专业的销售态度，对酒店内所有的销售机会始终保持认知意识。
6.         To maintain a high level of communication with major sources of business and advice the management of feedback where necessary.
保持与重要客户的沟通，在必要时将意见反馈的给管理层。
7.         To advise the management of any changes or trends relating to business.
提醒管理层任何涉及业务趋势的变动。
8.         To ensure all refused business is recorded with reasons for refusal.
确保失去的业务以及失去的理由都记录在册。
9.         To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守一切公司信用政策，以确保所有的预计收入都收到。
10.     To adhere to pre-set availability and rate controls both in OnQ PM and OnQ R&I.
遵守OnQ PM和OnQ R&I中的预设可用性和费率控制。。
11.     To ensure a high level of product knowledge of the hotel and local area.
确保对酒店产品和当地有清晰的了解。
12.     To maintain and update guest history and marketing database as laid down in the reservations procedures.
维护和更新所规定程序的保留下来的客户历史和营销数据库。
13.     To ensure a high level of customer service is consistently maintained.
确保始终保持优质的客户服务水平。
14.     Make sure that all team members are trained and developed. Following of standards and procedures belongs to main responsibilities in order to maintain or increase guest service and Hilton standards.
确保对所有团队成员进行培训和发展。遵循标准和程序是维护或提高客人服务和希尔顿酒店标准的主要职责。
15.     Ensure the balance of team.
确保团队的平衡。
16.     Have knowledge about all systems used in reservations.
具备关于预订系统的知识。
17.     Meet all deadlines for projects and tasks given by management
在管理层预设的最后期限内完成工作。
18.     To maintain a high level of supervision and staff discipline at all times.
对于员工纪律始终保持高度的监督。
19.     To ensure that the duty roster is completed and filed.
确保完成班表检查并归档。
20.     To observe and evaluate team member on a regular basis and assist them in any way possible.
定期观察和评估团队成员，并以任何可能的方式帮助他们。
21.     To comply with all company policies relating to reservations.
遵守公司的所有关于预订的政策。
22.     To comply with all systems and procedures, as laid down by the hotel management
遵守酒店管理层规定的所有制度和程序
23.     Quality of reservations have to be at highest level at all times
预订的质量是在任何时候都维持在最高级别。
24.     Responsible for reservation team office Administration.
负责预订部的办公室管理工作。
25.     BRAND STANDARDS have to be strictly followed.
必须严格遵守品牌标准。
26.     Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
27.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
【任职要求】
1.       Good command of spoken and written English and Mandarin.
良好的英语口语和书面英语和普通话。
2.       Sales experience or hotel experience is an advantage.
酒店销售经验或经验者优先。
3.       Presentable and outgoing personality.
外向的个性。
4.       Possess enthusiasm drive, initiative.
具备热情及主动性。
5.       Team work.
团队协作精神。
6.       Be familiar with OnQ PMS and R&I.
熟练运用OnQ PMS和R&I系统。

上海松江广富林希尔顿酒店坐落于“上海之根”广富林公园内，紧依富林湖畔。酒店设计以传统“水岸院居”为灵感，营造出典雅精致的新中式意蕴。酒店拥有244间客房及套房，平均面积约56平方米，95%配有私人阳台或庭院，足不出户便尽览湖光水色。4家各具特色的餐饮，提供富有本地特色的时令佳肴。酒店独立会议中心拥有近4,000平方米的场地设施与户外临水空间，可为各类宴会及会议提供理想场地。依湖而居，枕水而眠，探寻海派文化历史，品味江南水乡蜕变之美，酒店为四方宾客打造城市近郊的诗意栖居之地。 Situated within Guangfulin Park, our lakeside hotel brings the imagery of the "traditional riverside courtyard," which is ideal for indulging in the elegant Chinese ambiance. 244 spacious guest rooms and suites, with 4 distinctive dining venues, offer every guest an impeccable stay experience in the outskirt of Shanghai. Our independent conference center offers nearly 4,000 sq. m. of flexible meeting and banquet facilities. Conference and wedding planners alike will find our world-class meeting spaces the ideal choice for a wide range of events and functions.A place dedicated to personal tranquility, Hilton Shanghai Songjiang Guangfulin will be the poetic destination for a relaxing getaway.