- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
§ 组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
§ 在日常运营中与客房部及其他各部门保持紧密的联系。
Liaises with Housekeeping and other related departments on daily operations.
§ 礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
§ 与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
§ 确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
§ 协调好各种修葺及维护工作以确保酒店财产的正常维护。
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
§ 在团队的接待工作中发挥主动性及创造性,协调好与销售部、餐饮部及其他部门之间的合作。
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
§ 积极地宣传并为酒店获取业务,如:会议宴会、促销、餐厅和其他业务。
To promote and secure business for our hotel, special events, promotions, Outlets and other business.
§ 向员工灌输时刻保持主人翁精神,把握每次对客的销售机会,并在传授的过程中身体力行。
To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
§ 确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施,以实现交叉销售。
To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.
兰州凯悦酒店,坐落于兰州市政务、商务核心板块,毗邻甘肃省委省政府及兰州市政府,与甘肃国际会展中心,兰州音乐厅隔窗相望,水车博览园、中山桥、白塔山等旅游景点近在咫尺。交通畅行便利,著名景点与繁华商圈举步即达,优越的地理位置使酒店成为商旅出行的理想选择。酒店装修奢华,设施齐全,拥有特色LOFT亲子房、商务套房、河景套房等不同风格的房型360余间。酒店拥有1500㎡会议厅及宴会设施,包含8个多功能会议室,3个贵宾休息室和2个500㎡的宴会厅,是绿色会议、团队建设、旅行居停、浪漫婚礼的理想选择之所;汇聚全球美食的全日制自助餐厅是美食爱好者理想的天堂;酒店健身中心拥有恒温室内泳池及多种运动项目;距离地面200米的空中餐厅更是以全新的形式,让宾客体验一种绝无仅有的就餐方式。兰州凯悦酒店助力兰州商业新高度,为兰州市民带来标杆级、业态更齐全的酒店体验。