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1.遵循品牌承诺并始终提供优异的对客服；
2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决；
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务；
4.以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度；
5.客户有需求时，确保我们的员工（服务）总是随时能找得到的，员工总是热情地提供优质服务；
6.愿意接受轮班工作；
7.相关英语技能。
Job Description:
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4. Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5. Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6. Accepts to take shift work;
7. Basic oral English skills.
国际联号工作经历：优先语言能力：英语-一般 中国普通话-熟练
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酒店业--国际高端酒店/5星级
100-499人
私营．民营企业
三亚地中海俱乐部度假村来自法国Club Med是目前全球最大的度假连锁集团之一，汇聚了来自世界各地的游客，每一个度假村都致力于为客人带来欢乐并给客人留下毕生难忘的回忆。作为高端度假休闲品牌，ClubMed不仅给客人安心舒适的假期，也是我们客人身份的彰显—尊贵体面。绝美精致、无忧无虑的自由空间、应有尽有的假日享受、友好而舒适的氛围、有趣的多种活动项目……所有的这些都将留给我们的客人一段最美好的假日回忆。2003年，Club Med正式进入中国市场，目前已在中国成立了八座度假村，分别在黑龙江、延庆、北大壶、珠海东澳岛、桂林、安吉、云南，现已与三亚海宇旅业投资有限公司合作开发在中国的第四间高端度假村。三亚湾地中海俱乐部度假村被打造成全包式度假村。我们的员工有G.Os (Gentils Organisateurs)和 G.Es (Gentils Employés) 两种，无论哪种员工，都是Club Med度假村的不可或缺的部分。G.O 是Club Med 精神的代言人，G.E则确保服务质量。他们在相同的团队，扮演不通的角色，向同一个目标努力-- 令客人满意。Sanya Club Med is a member of France Club Med , which is one of the world's largest resort chains.Having guests from all over the world , each resort is dedicated to bring joy and create unforgettable memories to guests . As a high-end leisure brand, Club Med provide guests not only a comfortable holiday, it also highlight dignity. Magnificent, exquisite , carefree free space, having everything one could wish for, friendly and comfortable atmosphere, a variety of fun activities,all of which will leave our guests the best holiday memories. In 2003, Club Med entered the Chinese market officially .There are three resorts in China now,located in Heilongjiang, Zhuhai Dong'ao Island and Guilin. Club Med is cooperating with Sanya Hai Yu Tourism Investment Co., Ltd to develop the fourth high-end resort in Sanya. Sanya Bay Club Med Resort will be built into a all-inclusive resort.We have G.Os (Gentils Organisateurs) and G.Es (Gentils Employés), both are integral part of Club Med resort.G.O is Club Med spirit spokesman, G.E ensure service quality. They are in the same team, playing different roles , to the same goal - make guests satisfied.
