• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住
• 人性化管理

岗位职责 DUTIES

作为餐厅的营业经理和市场专员，依照酒店标准确保餐厅成功运作并独立盈利
To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.
 
确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental Operations Manuals.

定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
 
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.

与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.

在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
 
以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.

确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
 
对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
 
经常查证餐饮准备中仅可用新鲜的产品。
Frequently verifies that only fresh products are used in food and beverage preparation.

针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen and Beverage Department on daily operations and quality control.

监督和协助所有餐饮部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。
Oversees and assists in the recruitment and selection of all Food and Beverage employees.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
 
监督餐饮部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

指导员工进行年度表现评估，支持他们的职业发展目标。
Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.

岗位需求 REQUIREMENTS

Oral and written fluency in English 英语口语和书写流利
Motivator and self starter 鼓励他人，严于律己
Displays initiative 工作积极主动
Creative/open-minted 富于创造性/思想开放
Flexible and adaptable to different working locations 灵活机动，能适应各种不同的工作环境
Computer knowledgeable 相关电脑知识
Finance knowledgeable 相关财务知识

CHAOCreate the Good Life Together品质生活发生地Through all that we do, we want to attract and connect like-minded people to join our community, to discover, share and create a meaningful life and create the good life together.We’ve created a series of venues and services to support every context of living the Good Life: work and leisure, recreation and socializing, travel and living, art and cultural discovery.CHAO，一个关于品质生活各种可能性的发生地。拥有酒店、会员及会员俱乐部、艺术中心，并通过独立媒体平台创造和分享优质的生活体验，同时推出品位卓越的生活方式产品。我们希望聚集趣味相投的高知人群，与CHAO共创品质生活。 CHAO SANLITUN三里屯新地标Launched at the end of 2016, our flagship property in the Sanlitun district of Beijing features a 180-room hotel, a 15,000m2 Clubhouse space with 2 F&B outlets as well as a 3000m2 Art Center featuring the city's most exciting exhibitions and events.CHAO was created to be a nesting place for our community of members and guests, providing them the opportunity to come together and share ideas, to build things together, to help each other development, to contribute to meaningful social causes and to enjoy life.CHAO旗舰店位于北京三里屯中心地段，于2016年底正式营业。三里屯CHAO拥有180间酒店客房，包含两个餐饮区域、15000m2会所空间和3000m2大型艺术中心。位于CHAO三里屯一层的Living Room提供创新融合美食，适于朋友、家人的亲密聚会，每周二至周日晚均有来自世界各国的优秀音乐家在这里现场演奏精彩音乐。每天下午，二层的Drawing Room供应道地、精致的传统英式下午茶。CHAO餐饮及酒店团队竭诚为宾客提供卓越周到的服务。旨在联结高知、高感的个体与群体，CHAO Clubhouse不断吸纳具有国际影响力的人士及行业领袖成为会员。从艺术家、设计师、电影人、 企业精英到创意领袖、顶尖行业学者，CHAO Clubhouse会员均可在此与志趣相投者、同行业者联结，分享创意、相互凝结、彼此帮助和成长、合力创造有意义的事业， 共创品质生活。CHAO ART CENTERCovering an area of more than 3000m2, the Art Center spans 2 floors with 4 exhibition spaces, an amphitheater, private screening room, a recording studio as well as a series of multi-function event spaces and state-of-the-art AV facilities. The Art Center also features a print-making studio that hosts a residency program and publishes the works of renowned artists in China and around the world.CHAO Art Center艺术中心占地3000余平米，包含四个艺术展览空间，以及Amphitheatre回声剧场、CHAO Cinema Club、版画工作室等丰富的创作和互动空间，这些空间均配备先进的音频、视频和制作设备。CHAO Art Center旨在通过完备的硬件设施和立体的创意资源，引入不同艺术领域的灵感与作品，将其与CHAO的创意背景杂糅一体，使得科学技术、艺术文化、设计时尚、音乐戏剧碰撞交融，CHAO Art Center在将中国当代艺术带入新境界的同时，也将带领公众走入精彩纷呈的艺术体验之中。CONTENT & CURATED EXPERIENCESCultural content & event experiences prepared and produced by our in-house team, making use of our unique venues. Experiences focus on creating positive social experiences and promoting personal and professional growth, including forums, salons, workshops, performances and masters’ classes.为创造不同凡响的卓越体验，CHAO的品牌创意团队和特邀国际创意人及合作伙伴不断策划丰富的文化活动。与此同时，编辑团队也将通过线上媒体平台推送精彩的原创文章、视频和广播内容。此外，为打造富有生机与活力的持续性活动体验平台，CHAO精心策划，在每月的三个周末开放贯穿全天的活动——周六Mini Festivals和周日Fun Day，从力求塑造身心健康的Wellness Day、体验美食美酒文化的Tasting Day、提升艺术灵感及创作参与感的Art Day，到主题轻松的PM Workshop、Movie Spot、Jazz Brunch、Afternoon Tea Time，CHAO 旨在为城市生活提供更多探索新奇与未知的可能。