招聘Training Officer/Coordinator培训主管/协调员_千岛湖皇冠假日酒店招聘信息-最佳东方

· Assist to analyse training needs of the hotel in general and individual departments, and develop strategies which address needs. 帮助从整体和各个部门的角度分析酒店的培训需求，并发展表明有培训需求的培训策略。

· Familiarise yourself with the IHG HR and Training Standards, localizing where necessary 熟悉洲际酒店管理集团的人力资源和培训标准，提取必需的信息。

· Ensure effective training programs are in place for the following保证以下有效的培训项目适当地开展：

× New Associate Orientation 新员工入职培训

× Train the Trainer 培训（部门）培训者

× Customer Service Training 客户服务培训

× Technical job specific training (through certification of departmental standards and procedures) 技术性工作的细节培训（通过部门标准和程序的认证）

× Supervisory Skills Training

管理技能培训

× Management Development 管理发展培训

× Fire, Life and SafetyTraining 消防，急救和安全培训

× Selling Skills 销售技巧培训

× Associate retraining 员工的再培训

· Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved 监控各个部门的”与营业相关的培训计划”的工作进度，保证达到培训目的。

· Maintains all hotel training records保持酒店所有的培训记录

· Assist to establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 帮助建立一个含有书籍，电视，定期刊物和声频系统的图书馆，以便更好地完成培训及使员工个人得到发展

· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 根据具体部门需要，与部门领导设计/制作/实施培训项目，保证培训会议计划的建立和培训的有效性

· Attend departmental training session and critique performance

参加部门培训会议，并对培训的结果提出意见

· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, etc

运用洲际酒店管理集团基准来监控培训项目使其成功并依此修正工作情况。例如员工满意度调查,客人满意度调查等

· Assist Department Trainers in preparing and conducting departmental training and assess accordingly

帮助各部门的培训者准备和监控部门培训，从而进行评估

· Prepare and monitor training programs for:

为以下的（被培训员工）准备和引导培训程序：

× Management Trainees 管理层的被培训员工

× Work Experience 工作经验（培训）

× Hotel School Trainees, etc 来自酒店学校的新员工，等

· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

获得一个由可以帮助进行培训工作的专业人员组成的专家网络来推进培训或进行专业培训

· Ensure that Department Heads abide by their responsibilities of associate training against departmental S&Ps

确保部门领导的员工培训工作是依循着部门的标准共组程序开展的。

· Produce monthly training reports for your Manager and the General Manager including:

制作月度培训报告给管理者和总经理，包括：

× Internal Training Programs conducted: 内部培训项目：

ü Who attended 参与者

ü Number of people attended参与者人数

ü Duration of training培训时间

ü Who trained培训者

ü Cost of delivery (including labor costs) 费用（包括人力成本）

ü Anticipated return on investment and/or training goal预期的培训目标

× External training programs attended:外部培训项目：

ü Who attended 参与者

ü Number of people attended 参与者人数

ü Duration of training 培训时间

ü Who trained 培训者

ü Cost of delivery (including labor costs) 费用（包括人力成本）

ü Anticipated return on investment and/or training goal 预期的培训目标

· Liaise with other IHG Training Managers to share experiences and resources 与洲际酒店管理集团的其他培训管理人员分享经验及资源

· Liaise with educational institutions conducting hospitality and training courses 与开设饭店与培训课程的教育机构联系

· Maintain current information and records of suppliers of training resources and materials 保持从培训资源供应者处获得当前的培训信息和记录

· Delivers briefings of all internal programmes to executive management and department heads 递送内部所有（培训）项目的简要记录给行政管理者和部门领导

· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 指导，劝告和约束员工，提供有建设性的回馈来提高员工的工作成绩

· Regularly communicates with staff and maintains good relations 定期与员工进行交流，与员工保持良好的关系

Occupational Health and Safety Responsibilities 职业健康和安全职责

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines 了解《职业健康与安全职责》的政策及程序，并保证所有的程序都确实地按照《职业健康与安全职责》运行着。

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 知道自己的职责，并严格执行职业的，健康和安全立法，政策和程序。

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉财物保管，急救，火警和紧急突发事故处理程序，安全熟练的操作设备/器材

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers对危险情况作出最初步的反应，并通知管理者潜在的危险。

· Log security incidents and accidents in accordance with hotel requirements 按照酒店要求实事求是地填写安全事故日志

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