尽炫自我

    职位:Reservations Sales Agent 预定部文员(已停止招聘)

  • 职位性质:全职
  • 工作地区:浙江省杭州市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:2千-3千
  • 职位有效期:2019-11-21至2019-12-21

岗位职责/职位描述

  

Duties and Responsibilities工作职责

  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

    运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

  • Promote the Hotel’s (and ICHG generally) products and services

    推销酒店(以及整个洲际酒店集团)的产品和服务

  • Maintain a high level of product and service knowledge about all ICHG Hotels in your region

    充分了解所在地区的洲际酒店集团成员的产品和服务

  • Develop and maintain a regular pattern of sales calls

    发展和保持定期进行销售拜访的模式

  • Prepare and execute action plans which increase reservation sales and associated business

    准备和执行增加预订销售和相关业务的工作计划

  • Record and process reservations made by phone/fax/email

    记录和处理通过电话,传真,电子邮件进行的预订

     

     

  • Accept wait list reservations

    接受等候单上的客人预订

  • Process amendments to reservations such as extensions, early departures, etc

    修改延期和提前离店等特殊情况的预订记录

  • Manage “no show” reservations by investigation and recording of same

    调查和记录未按预订抵店的预订情况

  • Record special billing arrangements for groups and conventions

    对团组或会议的特别账单安排进行记录

  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

    与前厅部经理或财务经理联系要求信用审批的预订事宜

  • Maintain knowledge of special rates/ offers/ promotions

    掌握关于特价,酬宾,促销活动的信息

  • Monitor reservation levels and inform Managers of current and future occupancy rates

    监测预订情况,并向经理通报目前和将来的入住率

  • Prepare reports as requested (eg to travel agents, business houses etc)

    按照要求准备报告(如给旅行代理人和商业机构的报告等)

  • Prepare reservation sales reports

    准备预订销售报告