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FINANCIAL RETURNS 财务回报
· Works with Superior in the preparation and management of the Department’s budget.
和上级领导一起编制和管理部门预算。
· Actively pursue cost saving measures.
积极的实行节约成本的方法。
· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage especially.
在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。
· Analyze food and beverage statistics through point of sale system.
通过销售点销售系统分析餐饮统计数据。
PEOPLE 员工团队
· Works with Superior on manpower planning and management needs.
和上级领导一起进行人力规划和管理需求。
· Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
GUEST EXPERIENCE 宾客体验
· Personally meet and farewell a minimum of 80% of your customers.
亲自迎送80%以上的客人。
· Encourage and motivate staff to provide optimum service during all shifts.
激励在岗员工为客人提供卓越的服务。
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile.
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Manage customer database and utilize effectively
管理顾客数据库并有效的加以使用。
RESPONSIBLE BUSINESS 企业责任
· Develop and implement Promotions Calendar for F&B products in restaurant.
在餐厅制定和执行餐饮产品促销活动日历。
· Manage special event concepts.
特别活动的概念管理工作。
· Anticipate market changes and review operations when necessary.
善于预测市场的变化情况,并在必要时审评运营工作。
· Conduct competitor analysis.
对竞争对手进行分析。
· Create positive publicity opportunities.
创造良好的公众宣传机会。
· Up-sell property facilities.
推销酒店的设施。
· Stock control.
有效的控制存货。