宴会副经理 Assistant Banquet Manager
6千-8千
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发布于 2023-06-27
宴会副经理 Assistant Banquet Manager
6千-8千
北京 | 2年以上 | 大专 | 招1人
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主要职责

MAIN RESPONSIBILITIES

1. 确保餐饮部运作符合其酒店策略,适当执行酒店规章。

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

2.  在适当的时候协助准备和更新部门营运手册。

Assists to prepare and update Departmental Operations Manuals as appropriate.

3.协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。

Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

4. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

5. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

6. 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

7. 与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

8. 与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

9. 经常亲自证实宴会和会议客人得到的是最好的服务。

Personally and frequently verifies that guests at conferences and banquets are receiving the best possible service.

10. 在宴会厅和会议室区域花时间巡视(高峰时段)以确保员工很好地管理宴会区域并使各个宴会项目达到最佳满意度。

Spends time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective employees and functions to the fullest expectations.

11.  确保酒店最基本的品牌标准都要被贯彻执行。

Ensures that minimum brand standards have been implemented.

12. 对于客户调查结果做出回应并落实相应的改善措施。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

13.  以支持和灵活的态度与其他经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。

Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

14. 确保会议宴会部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。

Ensures that Conferences and Banquets employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

15.确保宴会仓库和音响视听设备区的整洁有序,包括对装饰品和设备的妥善储存。

Ensures that Banquet storage and Audio Visual areas are neat and organised, including the proper storage of props, and equipment.

16. 会议和宴会经理不在岗时,就每日的准备、服务和菜单为员工召开班前例会。

In the absence of Conference and Banqueting Manager, conducts daily pre-shift briefings to employees on preparation, service and menu

17.  帮助宴会销售部提出富有创意的建议和想法。

Assists the Catering Sales team with creative suggestions and ideas.

18.  针对每日营运和质量控制与厨房密切沟通。

Liaises with the Kitchen and Beverage Department on daily operations and quality control.


 

其他要求
语言能力:英语-良好
计算机能力:一般
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公司地址
东城区东长安街33号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Commanding a prestigious address on Chang’an Avenue, Beijing Hotel NUO is one of China’s most historic luxury accommodations, standing proud through a century of boundless change. From the grand French facade to its broad marble staircase, polished 1920s dance floor and period-styled rooms and suites, Beijing Hotel NUO is a unique treat for guests with a passion for old-world sophistication. Sophisticated dining is a hallmark of the NUO brand. From East 33 to Writers Bar, our culinary team using carefully sourced ingredients and brings years of fine dining craft and inspiration to each dish. Beijing Hotel NUO also offers a uniquely historic setting for executive board meetings, product launches, gala dinners and weddings. Hotel prides itself on flawless planning, tailored service and creative catering to deliver memorable events that exceed expectations.       北京饭店诺金位于中国首都-北京的市中心,是中国历史最悠久的奢华酒店之一,毗邻昔日皇宫紫禁城,漫步五分钟即可抵达天安门、人民大会堂、国家大剧院,与繁华的王府井商业街仅咫尺之遥。        1917年酒店正式营业,以当时领先的电梯、独立卫浴设施、电话以及私密贴心的服务,令全国瞩目。当年的“作家酒吧”,曾为剧作家萧伯纳,诗人泰戈尔,学者郭沫若先生注入无数创作灵感。孙中山先生,蒙哥马利元帅等对中国及世界历史进程产生影响的先驱也曾下榻于此。建国初期,毛泽东,周恩来,朱德等国家领导人也曾在此宴请、接见外宾。酒店拥有九间传承套房,均以曾下榻的中外历史人物命名,房间至今仍保留着当年的陈设。        从高雅的法式外墙到宽敞的大理石楼梯,从上世纪20年代保留至今依旧光可鉴人的舞池到风格各异的客房和套房,北京饭店诺金不断吸引着那些钟爱古典精致美感的客人。 北京饭店诺金致力于打造地道风味佳肴。东33餐厅及作家酒吧的厨师团队将久经锤炼的烹饪工艺和创意灵感完美结合,为您精心奉上每一道菜品。        北京饭店诺金还为举办董事会会议、产品发布、庆典晚宴及婚礼提供了独具一格的会议场地。诺金以量身定制的会议服务和创意的餐饮佳肴为傲,为客人提供超出预期的难忘体验。
东城区东长安街33号
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