礼宾主管 Concierge Supervisor
5千-6千
停止招聘
发布于 2023-11-16
礼宾主管 Concierge Supervisor
5千-6千
北京 | 1年以上 | 大专 | 招1人
停止招聘
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职位描述

工作概要

Job summary:

应答客人/访客咨询,引导酒店贵宾至客房,为客人介绍酒店产品,在客人入住期间,时刻关注客人, 为客人提供行李搬运,存取服务。监管、指导并协助服务团队以确保最佳服务。

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently.  Assist guests with all luggage services. Escorts guests to assigned guestrooms and destination, informing guests of hotel services, features and room amenities.  Attends to immediate needs of guests upon arrival and follow through attention throughout the stay. Oversees service team, Lifestyle Greeter team and Lifestyle Driver team.


核心职责

Essential duties and responsibilities – (Key activities)

· 遵守酒店及部门的各项规章以及服务程序

Maintains complete knowledge of and complies with all departmental policies, service procedures and standards.

· 确保持续地为酒店客人提供高水平的服务

Ensures that standards are maintained at a superior level on a daily basis at all times.

· 熟练使用酒店的设备设施

Maintains complete knowledge of correct maintenance and use of equipment.  Uses equipment only as intended

· 预测客人的需求,及时为客人解答

Anticipates guests' needs, responds promptly and acknowledge all guests, however busy and whatever time of day.

· 与客人保持良好的关系

Maintains positive relations with guest at all times.

· 为客人处理投诉,确保客人的满意度

Resolves guest complaints, ensures highest level of guest satisfaction.

· 确保工作区域整洁有序

Monitors and maintains cleanliness, sanitation and organization of assigned work areas.

· 长期的知识储备

Maintains complete knowledge

· Meets with Chef Concierge/Assistant Chef Concierge to review business status and follow up actions.

与首席礼宾司/副礼宾司进行沟通,了解需要跟进的事宜

· Accesses all functions of computer system in accordance with departmental specifications.

根据部门要求,使用电脑系统

· Sets up work station with necessary supplies; maintains cleanliness throughout shift.

办公用品摆放得当,确保工作区域整洁有序

·  Legibly completes requisition for additional supplies/materials

确保办公用品充足

· Maintains updated resource materials on all vendors and information to accommodate guest requests.

及时跟新第三方供应商的信息,以满足客人的需求     

· Reviews designated in-house guest list and be familiar with guests' names and room locations.

核查住店客人名单,熟悉酒店客人的姓名以及房间位置

· Answers department telephone using correct salutations and telephone etiquette.

根据酒店的服务标准,接听电话

· Accommodates all guest requests expediently and courteously.  Follows up with designated hotel personnel to ensure completion of request.

高效地为客人提供服务,与酒店的其他部门合作,尽可能地满足客人的需求


其他要求
国际联号工作经历:优先
计算机能力:良好
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公司地址
东城区东长安街33号
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职位联系人
周先生
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Commanding a prestigious address on Chang’an Avenue, Beijing Hotel NUO is one of China’s most historic luxury accommodations, standing proud through a century of boundless change. From the grand French facade to its broad marble staircase, polished 1920s dance floor and period-styled rooms and suites, Beijing Hotel NUO is a unique treat for guests with a passion for old-world sophistication. Sophisticated dining is a hallmark of the NUO brand. From East 33 to Writers Bar, our culinary team using carefully sourced ingredients and brings years of fine dining craft and inspiration to each dish. Beijing Hotel NUO also offers a uniquely historic setting for executive board meetings, product launches, gala dinners and weddings. Hotel prides itself on flawless planning, tailored service and creative catering to deliver memorable events that exceed expectations.       北京饭店诺金位于中国首都-北京的市中心,是中国历史最悠久的奢华酒店之一,毗邻昔日皇宫紫禁城,漫步五分钟即可抵达天安门、人民大会堂、国家大剧院,与繁华的王府井商业街仅咫尺之遥。        1917年酒店正式营业,以当时领先的电梯、独立卫浴设施、电话以及私密贴心的服务,令全国瞩目。当年的“作家酒吧”,曾为剧作家萧伯纳,诗人泰戈尔,学者郭沫若先生注入无数创作灵感。孙中山先生,蒙哥马利元帅等对中国及世界历史进程产生影响的先驱也曾下榻于此。建国初期,毛泽东,周恩来,朱德等国家领导人也曾在此宴请、接见外宾。酒店拥有九间传承套房,均以曾下榻的中外历史人物命名,房间至今仍保留着当年的陈设。        从高雅的法式外墙到宽敞的大理石楼梯,从上世纪20年代保留至今依旧光可鉴人的舞池到风格各异的客房和套房,北京饭店诺金不断吸引着那些钟爱古典精致美感的客人。 北京饭店诺金致力于打造地道风味佳肴。东33餐厅及作家酒吧的厨师团队将久经锤炼的烹饪工艺和创意灵感完美结合,为您精心奉上每一道菜品。        北京饭店诺金还为举办董事会会议、产品发布、庆典晚宴及婚礼提供了独具一格的会议场地。诺金以量身定制的会议服务和创意的餐饮佳肴为傲,为客人提供超出预期的难忘体验。
东城区东长安街33号
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