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岗位职责
1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。
2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4.落实“预订未到宾客”的名单和每日团队取消情况。
岗位要求
1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3.大专以上学历,普通话标准,谈吐礼貌,声音甜美;
4.熟练掌握基本办公软件操作,中英文打字熟练;
5.具有星级酒店工作经验者优先;
6.具有优良的服务意识和敬业精神。
酒店介绍 湖南永州市,国家森林城市,历史文化名城。至今2100多年的建制史,柳宗元在永州任职时留下了《永州八记》,在文学史上影响重大。 太谷酒店位于湖南省永州市零陵区繁华中心位置,按五星级酒店标准建造的豪华酒店。风格时尚经典有品位、智能化系统全面,是一个有创新能力的新型酒店。 我们致力打造一个有风格的精致豪华酒店,有智能化高档客房142间,大小功能宴会厅4个、特色风味餐厅、夜市餐厅、海鲜自助西餐厅。时尚激情的上古酒吧、麦谷KTV。 我们提供有竞争力的薪酬体系、有前景的职位规划、完善的员工生活配套、舒适的工作环境。请带上你的激情和专业水平加入我们的团队,秉承诚信、善良、携手并进。 Hotel Introduction The city Yongzhou in Hunan province is a national forest city and known for itscultural and historic charm. It has been established for more than 2,100 years.When the Chinese writer and poet Liu Zongyuan was exiled to Yongzhou, he wrote the famous EightRecords of Excursions in Yongzhou, a great influence in the history ofliterature. Located in the heart of the bustling Lingling district in Yongzhou city, Hunanprovince, Taikoo Hotel is a 5-star standard small deluxe hotel. With classic and moderndecoration style and comprehensive intelligent system, it is also anew-style creative hotel. We aim to develop a stylish deluxe hotel with 142 top-grade intelligent rooms,4 functional banquet rooms in various sizes, speciality restaurant,night fair restaurant, awestern seafood buffet, the fashion and passionate Age Junk Bar, and MaiKoo KTV. We provide our employees a competitive salary and welfare system, promisingcareer planing system, thoughtful living facilities, and comfortable workingenvironment. Please join our team with your passion and expertise, being honestand nice and going forward hand in hand with us.