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岗位职责:
1、及时、准确接听/转接电话,如需要,记录留言并及时转达;
2、接待来访客人并及时准确通知被访人员;
3、做好登记管理以及转递工作;
4、办理客人退房手续时了解住宿客人的体验情况,并记录至宾客意见表进行改进;
5、妥善处理客户的意见和投诉,不断改善服务质量;
6、负责前厅区域的环境维护,保证设备安全及正常运转;
7、负责检查员工的仪表着装,接待客人的专业度及亲和力;
8、完成上级经理交办的其它工作。
任职资格:
1、女,形象好,气质佳,年龄18—35岁,身高1.6以上;
2、高中及以上学历,3年或以上相关工作经验,文秘、行政管理等相关专业优先考虑;
3、较强的服务意识,熟练使用电脑办公软件;
4、具备良好的协调能力、沟通能力,负有责任心,性格活泼开朗,具有亲和力;
5、普通话准确流利;
6、具备一定商务礼仪知识。
工作时间:三班倒
酒店介绍 湖南永州市,国家森林城市,历史文化名城。至今2100多年的建制史,柳宗元在永州任职时留下了《永州八记》,在文学史上影响重大。 太谷酒店位于湖南省永州市零陵区繁华中心位置,按五星级酒店标准建造的豪华酒店。风格时尚经典有品位、智能化系统全面,是一个有创新能力的新型酒店。 我们致力打造一个有风格的精致豪华酒店,有智能化高档客房142间,大小功能宴会厅4个、特色风味餐厅、夜市餐厅、海鲜自助西餐厅。时尚激情的上古酒吧、麦谷KTV。 我们提供有竞争力的薪酬体系、有前景的职位规划、完善的员工生活配套、舒适的工作环境。请带上你的激情和专业水平加入我们的团队,秉承诚信、善良、携手并进。 Hotel Introduction The city Yongzhou in Hunan province is a national forest city and known for itscultural and historic charm. It has been established for more than 2,100 years.When the Chinese writer and poet Liu Zongyuan was exiled to Yongzhou, he wrote the famous EightRecords of Excursions in Yongzhou, a great influence in the history ofliterature. Located in the heart of the bustling Lingling district in Yongzhou city, Hunanprovince, Taikoo Hotel is a 5-star standard small deluxe hotel. With classic and moderndecoration style and comprehensive intelligent system, it is also anew-style creative hotel. We aim to develop a stylish deluxe hotel with 142 top-grade intelligent rooms,4 functional banquet rooms in various sizes, speciality restaurant,night fair restaurant, awestern seafood buffet, the fashion and passionate Age Junk Bar, and MaiKoo KTV. We provide our employees a competitive salary and welfare system, promisingcareer planing system, thoughtful living facilities, and comfortable workingenvironment. Please join our team with your passion and expertise, being honestand nice and going forward hand in hand with us.