招聘Front Office Manager前厅部经理_柏栎酒店管理（成都）有限公司招聘信息-最佳东方

工作地点 Location: 泰国清迈 Chiengmai, Thailand

Job Summary – (Role Summary)

工作概述﹣(职位概述)

· Directs the overall operation of an assigned hotel to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards

指导被派往的酒店的整体运营工作。通过在酒店内营造积极和高效的工作环境，使酒店在业绩，利润率和投资回报方面取得最佳效果；确保优质的客户服务并使酒店达到质量和运营标准。

· Drive Brand and value initiatives, hotel performance, and the development of people

推动品牌和价值宣传措施，酒店的业绩及个人的发展。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

· Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty

制定财务和运营计划并监督其执行情况，从而支持酒店和运营部门总体目标；制定年度预算和业务规划，对提高酒店资产的投资改进予以建议，从而确保酒店能够达到品牌的要求。

· Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests

监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。

· Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel

通过对酒店外观形象的维护，建筑维修及卫生清洁，确保酒店各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护酒店的实物资产。

· Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, Rev PAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans

监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。

· Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets

通过确保最有效的利用酒店宴会和餐厅空间及最经济有效的管理酒店的餐饮商户使酒店最大程度的获取餐饮收入。

· Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel

同地区运营队伍密切合作来确保酒店各个岗位上的员工配置与工作量和生产力相符。最大程度的发挥培训的作用，以及策划如何提高工作效率，改进酒店的经营和服务表现。

· Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices

建立并维护同社区主要成员的友好关系，确保在当地社区树立起酒店的形象。确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。

· Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the hotel against plan

按要求向地区运营部门提供与计划对照的财务和运营表现的常规性和临时性信息以及状况报告。

· Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensures compliance with brand standards

监督保安工作以确保为酒店的顾客，员工及资产提供安全可靠的环境。确保达到品牌的各项标准。

· Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies)

建立并完善酒店人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会，管理工资和福利，遵守政策法规和各项程序以及酒店所在地的劳工法。同员工和当地的工会(如有的话)培养积极的关系。

· Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback

促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。

· Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences

同员工一起有效的讨论有关文化和工作环境的问题，从而为员工及顾客的体验带来正面影响。

· Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and Paxton Group personnel

时刻倡导品牌文化，为有要求的客人，开发商和业主以及柏栎酒店管理集团的人员提供从品牌角度出发的现场参观。

· Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues

对范围广泛的营销计划和收益管理的效果进行测量，使酒店尽可能进入不同层次的细分市场，并使酒店的收入多源化。

Paxton Vacances Hotel Management Group comes from French expression. “Paxton”, which is derived from Latin Archaism, means “Easy to live”, and “Vacances” means “vacation” in French. The profound meaning of Paxton Vacances became Paxton's core concepts:”Natural”, “Partner”, “Elegance”, “Unique”, “Warm“，“Memory”.源于法国的柏栎酒店管理集团，其“Pax”的古英文词意为「和谐」、“ton”意为「均衡」, “Paxton”取二者之精华，寓意「易居」；“Vacances”则为法语「度假」之意。依地理之利、伴人和之势、借专业之功，成就了柏栎卓、归、伴、雅、温、忆的品牌理念。 Since 2010, Paxton Vacances Hotel Management Group owns six hotel brands in China, including Paxton Vacances Hotels & Resorts, Paxton Park Hotels, Suiton Plus by Paxton, CenterParcs by Paxton, Suiton by Paxton, Box by Paxton, which covered the whole gamut of hotel types, entry luxury & minority of the population, vacation, commercial, boutique（apartment）, express & fashion, plain country homestay. At present, Paxton House Club has carried out strategic cooperation with a number of vacation exchange platforms, which can realize multi-hotel room exchange across regions.自2010年始，柏栎酒店管理集团在大中华区现运营六个品牌：“ 柏栎子居”、“ 柏栎尊选”、“ 柏栎精选”、“ 柏栎荟舍”、“栎宜”、“邻零忆 ”；主要涵盖小众轻奢、度假、商务、精品（公寓）、轻尚、朴素乡村民宿六大酒店品类。现目前柏栎旗下柏栎荟会员俱乐部 Paxton House Club，与多个度假交换平台进行战略合作，可实现跨区域多酒店房源交换入住。 In 2021, Paxton Vacances Hotel Management Group has established a deep strategic partnership with Dusit Hotel Group to expand the development and operation of Dusit's hotels and resorts in China.2021年柏栎与泰国都喜国际建立了深度的战略合作关系，将大力拓展都喜旗下的酒店和度假村在中国的开发和运营。形成酒店市场份额的有效占位及品牌细分的互补。 While adhering to the values of sincere service, we will present you the most extraordinary experience. It is the first choice for business managers, corporate teams and vacation travelers. As Paxton Vacances’ blueprint expands in Asia, we consistently enhance our offering for better services ”By Your Side” and development with strategic partners.柏栎在遵循真诚服务价值观的同时，为尊贵的客人提供沉浸式的入住体验，是商务洽公、公司团队及度假旅客之首选。随着柏栎蓝图的扩张，我们将不骄不躁的致力于提供更加完善的服务细节，并且寻求有效的战略伙伴。 As for now, Paxton hotels are growing in Asia vacation sites, developed cities and emerging markets—Beijing, Shanghai, Shenzhen, Chengdu, Huangshan, Qingcheng Mountain, Dujiangyan, Jiuzhai Valley, Chuanzhusi, Xichang, Kangding, Honghe, Linzhi, Sanya, Hefei, Kunming, Mangshi, Liaoning, Chiangmai, Bangkok, Phuket in Thailand, Cambodia, Preah Sihanouk , etc. Paxton is looking forward to owning over 8000 guest rooms by the year of 2025.至今柏栎酒店分布于亚洲度假盛地、发达城市、及新兴市场，布局于：北京、上海、深圳、成都、黄山、青城山、都江堰、九寨沟、川主寺、西昌、康定、红河、林芝、三亚、合肥、昆明、芒市、辽宁、泰国-清迈、曼谷、普吉、柬埔寨西哈努克等地, 预计在2025年酒店客房总数将突破8000间。 More information about us via www.paxtonvacances.com更多集团信息敬请关注www.paxtonvacances.com