• 带薪年假
• 五险一金
• 技能培训
• 岗位晋升
• 节假日活动
• 展示个性

1.     Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
通过个人认知确保客人满意度最大化，并在客人到店至离店时给予密切关注。
2.     Ensure maximum guest satisfaction and attention to all guests in house
确保客人满意度最大化并且关注在店客人。
3.     Ensure maximum guest satisfaction and attention to all guests’ pre-arrival and post-depature
确保客人满意度最大化并且在客人到店前及离店后给予关注。
4.     Reports directly to and communicates with the Director of Guest Experience and Hotel Manager on all pertinent matters affecting guest service and hotel operations
对于影响对客服务和酒店运营的任何相关事宜直接向客户关系总监和酒店经理汇报及沟通
5.     Runs daily meetings in the absence of the Director of Guest Experience / Hotel Manager
在酒店经理和客户关系总监缺席的情况下运行每日例会。
6.     Reports weekly accomplishments to the Director of Guest Experience / Hotel Manager
向客户关系总监和酒店经理汇报每周成绩。
7.     Provides functional assistance and direction to all departments
为其他部门提供功能性支持和引导。
8.     Cooperates, coordinates and communicates with other hotel departments as required
根据要求与酒店其他部门合作，协调及沟通。
9.     Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对任何情况做出反应以确保客人在酒店得到及时的回复及个人的认知。
10.  Responds to guest needs and resolves related problems
回复客人需求及解决相关问题。
11.  Monitors established SOP’s and supervises all staff’s adherence to service standards
根据已制定的SOP,监督所有员工达到服务标准。
12.  Communicates with relevant department heads to ensure documentation of all incidents
与相关部门负责人沟通，确保所有事件都有记录。
13.  Ensures that all incidents are reported following the appropriate SOP’s
确保所有事故都遵循相关SOP被汇报。
14.  Ensures that all incidents are followed up diligently and timely by all GE managers on duty
确保所有当班客户关系经理都及时并用心回复及跟进所有的事件。
15.  Welcomes designated VIP’s
欢迎指定的VIPs.
16.  Supervises and directs hotel personnel
监督和指导酒店人事。
17.  Ensures to stimulate and inspire all GE team members in regard to achieving new service experiences
确保激励和启发所有客户关系团队成员已达到新的服务体验。
18.  Inspects front of house and back of house regularly for cleanliness
定期检查前厅及后区办公室的清洁。
19.  Monitors appropriate stands of conduct, uniform, hygiene, and appearance of team members
监督团队成员的行为，制服，卫生及仪容仪表。
20.  Assists with all staff training in regard to service delivery and OPERA/Go concierge and other PMS
为所有的员工系统，服务培训提供协助。
21.  Assist all departments with any service lapses that may arise
对各部门可能出现的服务失误提供协助。
22.  Maintains complete knowledge of:
保持完整的知识：
·         All hotel features / services, hours of operation
酒店所有相关知识/服务，营业时间
·         All hotel restaurant food concepts, menu price range, dress code and ambiance
所有酒店餐厅的食品概念，菜单价格范围，着装要求以及氛围。
·         All RB events
所有餐饮相关事件
·         All hotel room inventory, daily occupancy, rate structure, targeted monthly and annual revenue
酒店所有房间房态，每日入住率，价格结构，月度及年度目标收入。
·         Daily house count, VIP arrivals, special events
每日房态，VIP预抵，特别事件。
·         Group events
团队事件
·         Events in the city
城市事件
·         New trends in the local and international hospitality industry
当地及国际酒店业的新趋势
23.  Maintains and updates the bible of information in respect to telephone numbers, contact details, emergency procedures, first aid list etc.
保持及更新关于电话号码，联系方式，紧急程序，急救措施等信息
24.  Perform daily walk-through throughout the hotel
每日巡视整个酒店
25.  Inspect guest rooms according to established SOP’s on ad-hoc basis
根据 SOP 或特定标准检查房间。
26.  Approves/disapproves prospective guests when their behavior or character is questionable.
批准/不批准一些行为或性格有问题的客人。
27.  Assists the Director of Guest Experience/ Hotel Manager for special projects as requested
协助客户关系总监或/酒店经理完成所要求的特别项目。
28.  Checks and analyses for billing instructions, guest credit, allowances and rate variance.
检查并分期账单指令，客人信用，限额和房费差异。
29.  Empowered to make decisions in the best interest of the hotel always ensuring consistency
被授权根据酒店的最佳利益作出决定并确保一致性
30.  Fully conversant with all hotel emergency procedures
完全熟悉酒店紧急程序
31.  Take full responsibility for all aspects of Residence operations
对公寓运营的各个方面负责。
32.  Establish and maintain good relationship with Residents, actively and effectively handling residents feedback and complaints.
与公寓住客建立和维持良好的关系，积极有效的处理住客的反馈及投诉。

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