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Shangri-La , Yiwu 义乌香格里拉
Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.
义乌香格里拉位于高达215米的义乌世贸中心,毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅,为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食;越绣灶自助餐厅大厨现场烹饪提供当地与国际美食;大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2,000平米无柱式大宴会厅挑高12米,可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅,其中部分还配备自然采光。
We are currently looking for a Service Associate-Guest Relations to join our team.
1. To have complete knowledge of Shangri-La standard operating policies and procedures.
2. Develops and instill the philosophy amongst staff to exceed guests needs at every point of contact.
3. Ensures that all guest complaints are handled efficiently and politely.
4. Is familiar with all happening in the hotel, arrivals, departures and see-offs of guests staying in-house or attending a function.
5. Follows up on ongoing guest dissatisfaction as reported in the logbook.
6. Ensures to make courtesy calls to the guest
to fulfill the requirement of the Performance Monitor Program.
We are looking for someone who:
1. Some experience in Customer Service or Guest Relations
2. Fluent in oral and written English
3. Communication skills
4. Good Health
5. Knowledge of computer.
工作概述:
1. 全面掌握香格里拉标准操作政策和程序方面的知识。
2. 发展香格里拉理念, 在每一次对客服务中超出客人的期望值。
3. 确保及时有效而得体地处理宾客投诉。
4. 掌握酒店内发生的所有状况,客人抵达, 离店, 欢送住店客人和参加会议的宾客。
5. 跟进记录在工作交接本上的客人的不满意见。
6. 确保给客人拨打礼貌电话,完成“客户意见调查”计划。
岗位要求:
1. 有对客服务和客户关系经验
2. 流利的英文口语及书写能力
3. 沟通良好
4. 身体健康业心
5. 电脑知识
If you are the right person, what are you waiting for? Click the apply button now!
关于酒店 义乌香格里拉位于中央商务区的中心地带,是商务和休闲旅客的理想下榻之所。酒店位于都市主干道城北路与福田路交汇处,距离义乌国际小商品城约1公里左右,距离义乌国际会展中心3公里,酒店以西12公里处为义乌国际机场,以北10公里处为义乌火车站。 客房与套房 酒店拥有362间48平方米以上的宽敞舒适的客房和套房,136间服务公寓,所有房间均为现代化的优雅设计和装饰,明亮的落地窗可欣赏迷人的都市风光。所有客房的设计均秉承最宜居、舒适的理念,配置独立的放松、休闲及办公区域,非常有意境的照明设计、大羽绒被和精致的房内设施,为您营造一个舒适的居住环境。 餐饮 酒店餐厅将为食客们提供品尝义乌最精致美味佳肴的机会。餐饮店有中餐厅、全天供应粤菜及当地菜肴的多个烹饪台、大堂酒廊和特色餐厅。 健康与休闲 义乌香格里拉的健身和娱乐设施包括一个室内游泳池和健身中心,以及涡流式浴缸、蒸汽浴室和桑拿浴室,为您提供义乌特色奢华水疗服务。 会议与宴会 义乌香格里拉打造了一个可容纳1000位宾客共享晚餐的大宴会厅和七间多功能厅的义乌都市会议与宴会空间。商务中心提供董事会议室以及各种秘书服务、电脑和办公设备。