• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 年度旅游
• 包吃包住
• 人性化管理
• 节日礼物
• 员工生日礼物

1.         To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。        
2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.      To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.         Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
7.         Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
8.         In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
9.         By completing checklist in product knowledge.
能够达到产品知识的要求。
10.     Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
11.     By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
12.     Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
13.     Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
14.     To actively check team member product knowledge on each shift.
在工作中随时检查员工的产品知识。
15.     Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.  This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。
16.     Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
17.     By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.
在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。
18.     By ensuring all team member is briefed for the details of the shift ahead.
确保所有员工提前了解换班的详细安排。
19.     By completing checklist on preparing the restaurant for service.
完成账单检查表以准备餐厅服务。

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