招聘宾客服务中心接线员_深圳南山希尔顿逸林酒店及公寓招聘信息-最佳东方

你好，我们的大型招聘会订于11月9日-10日举办，地点：深圳市福田区深南大道1003号大中华国际金融中心B栋深圳福田大中华希尔顿酒店4楼会议厅启航厅1-4，欢迎参加！

1. Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.

快速高效的转接所有来电。

2. Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.

诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。

3. Ensure the Carelin Manager / Supervisor is kept fully aware of any relevant feedback from either customers or other department.

将客人和其他部门的意见和建议及时反馈给关爱热线经理、主管。

4. Check all the equipment in Careline Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy.

时刻关注关爱热线各项设施设备的运转是否正常，如传呼系统，语音留言，FCS 系统等。保证关爱热线话务台的清洁干净。

5. Reviews VIP arrival and ensures proper handling of VIPs and groups.

关注VIP预抵及团队客人.

6. Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.

交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。

7. Transfers all internal and external guest calls to the appropriate party correctly, with minimal delay.

及时准确的为国内外宾客转接电话。

8. Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.

准确及时的为客人传递信息，确保顾客隐私。

9. Maintains the integrity of the hotels information by not providing confidential or privacy invasive information about guests or the hotel. Maintains the integrity of the guests privacy at all times and adheres to Hilton Brand Standards for communication.

遵循Hilton品牌标准，保护客人隐私，防止酒店数据泄露。

10. Maintains awareness of guest’s profile and specific preferences

维护客户资料和详细信息

11. Ensures that VIP guests are treated personally and recognized as an individual.

确保VIP客人的待遇。

12. Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.

了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。

13. Correctly posts charges for telephone charges and the business centre, as well as manage the hotels communication system to ensure that there is no loss of revenue.

准确收取电话和商务中心费用, 连同处理酒店沟通制度，确保酒店应得收入。

深圳南山希尔顿逸林酒店及公寓305间全新装修的舒适客房及公寓套房，设计风格温馨典雅且装潢摩登时尚，所有客房均配备完善的设施设备，为你营造舒适的住宿环境，带给你宾至如归的居停体验。作为大中华首家希尔顿逸林品牌酒店及公寓，所有客房均提供希尔顿逸林品牌标准设施设备及电子钥匙服务，宾客可透过落地玻璃窗尽情饱览迷人的城市美景。深圳南山希尔顿逸林酒店及公寓地处南山区经济中心活力地带，紧邻深圳硅谷——深圳高新技术产业园，举步可至南头古城、中山公园及荷兰花卉小镇等景点名胜。酒店地理位置优越，交通便利，周边拥有地铁一号线，距离深圳湾口岸及蛇口邮轮中心仅10公里，距深圳宝安国际机场仅16公里，集住宿、购物、餐饮、休闲、娱乐于一体，是商务出行及休闲出游的卓越之选。 •距离深圳万象天地购物中心5公里 •距离深圳湾口岸8公里 •距离蛇口邮轮中心10公里 •距离深圳宝安国际机场16公里•距离福田高铁站15.7公里•距离深圳北站19公里