【岗位职责】
积极的工作,友好的为客人提供服务。
积极参加所需的各种培训,提高工作能力。
致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。
在团队中起到积极作用,有效的沟通,确保达到目标。
为顾客提供热情服务,让他们有回家的感觉。
登记客人,确保客人信息完整填写并确认,按照酒店荣誉会员和飞行里程会员的要求服务和发展会员,同时确认付款方式。
将客人送至客房,介绍客房布局,确保行李及时递送等。
采取必要行动,及时有效的处理顾客的不满,适当的时候告知宾客关系经理。回访客人,确保客人对解决方法满意。
关注客户信息和喜好,确保满足客人的要求
确保为客人提供人性化服务。
协助行政楼经理按照客人喜好分房间。
为行政楼、初次到店和荣誉会员客人准备欢迎卡/信。
为VIP客人安排房间礼物以及特殊活动,例如:过生日和度蜜月的宾客。
和销售,预定和商业发展团队共同为客人提供服务。
确保为会员顾客提供优质专业的服务,发展客人加入会员。
为VIP宾客提供额外的服务,包括点心,毛巾等,
Welcome to Hilton Ningbo Dongqian Lake Resort, situated in Dongqian Lake, fronted by the water and backed by the scenic hills, our full service resort offers country ambiance and friendly service. From the resort , it will only takes you 30 minutes drive to downtown or the Ningbo Lishe International Airport. Hilton Ningbo Dongqian Lake Resort sets the benchmark for worldy style and sophisticated hospitality, where guests can stay connected and feel that they belong. The resort located in Dongqian Lake where you can experience the local famous Fishing Light at Yinwan Bay scenery right across from the resort. With a luxury and modern interior design, the resort creates a total relaxation environment for you, whereby you could appreciate the artistic creation which were tastefully furnished. With 280 spacious, contemporary guest rooms, all Deluxe Rooms feature picturesque views of Dongqian Lake which provides you with a serenity atmosphere. All shower rooms are equipped with rain forest shower which gives you relaxation after a long day, while you can enjoyed the in room entertainment system with 49-inchhigh resolution LCD TV, high-speed wired and wireless internet connection and a multimedia work station. An independent Conference Center overlooking the Dongqian Lake offers 4,000 sqm area in total, including one pillarless ballroom of 1,500 sqm with 8mheightceiling and a 500 sqm outdoor terrace with serenity lake view. It also consist of six Meeting Rooms, two VIP Rooms, one Boardroom and aspacious outdoor patio with more than 1,000 sqm. All meeting facilities arewell equipped with latest audio-visual, technical facilities and High-speed wired and wireless Internet access. The resort offers innovative, trendy restaurants and lounges are set to become favorite destinations for resort guests and city residents alike. Fortune Pavilion Chinese Restaurant served authentic Ningbo and Cantonese cuisine. Lake Shore Caféis an opened kitchen concept restaurant, savor a unique gastronomic experience for a buffet breakfast, lunch, dinner or a-la carte with Western and Asian food selection . Xiu an innovative hot pot restaurant where you can indulge in a wide selection of fresh seafood, meats, organic and healthy ingredients. Recreation options include a heated indoor swimming pool and Fitness Center equipped with the latest equipment. The Recreational Center offers indoor badmintion court,table tennisand mahjong room.Cool Spot Bar features dynamic interiordesign and a rang of high-quality entertainment.The Spa offers a quiet haven to relax and re-energise. 欢迎来到宁波东钱湖华茂希尔顿度假酒店,畅享湖光山色间的半岛美景!酒店距离市区仅30分钟车程,20分钟外环高架直达宁波栎社国际机场. 酒店依山面湖,与东钱湖的著名景观 -- 钱湖渔火隔湖相望,遥相辉映。独具现代特色的酒店内成列精心挑选的艺术藏品,为您传递独特的艺术氛围! 280间设计时尚优雅的客房及套房,配有贴心的客房设施以及宽敞的热带雨林淋浴间,所有的豪华客房都可观赏具有“西湖风光、太湖气魄”美誉的东钱湖美景!无线上网、49英寸高清液晶电视、多媒体连接器等各种设施。让您尽情放松,焕发活力。 独立的会议中心拥有4000平方米会议场地,包括一间1200平方米,层高8米的无柱大宴会厅,400平方米的前厅可直接连接户外露台俯观东钱湖美景,1间380平方米、层高5米得多功能会议厅,此外还设有5间会议室、2间VIP贵宾厅、1间董事会议室以及宽敞的户外宴会活动空间,所有会议厅均配备先进的视听设备及无线网络。 各具特色的酒店餐厅提供极具匠心的美食,富有激情的服务传递细致入微的关怀。钱湖阁融合粤系美食与宁波菜的精致与原味,湖畔咖啡厅体现开放与丰富、秀--火锅餐厅独特而欢愉。 拥有无限湖景的室外泳池、配置先进完善的健身中心、室内恒温泳池、室内羽毛球馆、乒乓球室、KTV、棋牌室、台球室以及调理身心的水疗中心完备而先进。Benefits for Team Member 员工福利 1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀成员、年度优秀成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Weekly Recruitment Day每周公开招聘日:Monday To Friday: 9:00-12:00 am;2:00-17:00 pm 周一至周五: 上午 9:00-12:00;下午 2:00-17:00 Transportation Information交通信息 Bus Route公交路线 Please take No.81,912,981 to Qing Shanao , then about 5 minutes walking distance to hotel.可乘坐81,912,981公交路线于青山岙站下车,步行5分钟左右即可到达。Hotel HR Department Office Address酒店人力资源部办公室地址 -1F, No. 99 Lianxin Road, Dongqian Lake Tourist Holiday Resort, Ningbo, Zhejiang Province, P.R.China浙江省宁波市东钱湖旅游度假区连心路99号负一楼Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件