1、协助经理制定服务标准和工作程序,并确保这些服务程序和标准的实施。
2、根据客情,负责本部门员工的工作安排和配调,作好交接班的工作,编排员工班次和休息日,负责对员工的考勤工作。
3、在营业期间,负责对整个餐厅的督促、巡查以及对客沟通工作。
4、负责实施前厅员工的业务培训计划,负责下属员工的考核和评估工作。
5、妥善处理对客服务中发生的各类问题和客人的投诉,主动征求客人意见,及时向经理反馈相关信息。
6、检查结账过程,指导员工正确为客人结账。
7、督促服务员正确使用前厅的各项设施设备和用品,做好清洁卫生保养工作,及时报送设备维修单,控制餐具耗损,并及时补充所缺物品。
8、督促员工遵守饭店各项规章制度及安全条例,确保就餐环境清洁、美观舒适。
9、完成经理交办的其他工作。
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Heart of YEAHETEL-Sincere, Open-minded, Confidence,United,Attentively. 颐和五心-诚心、虚心、信心、齐心、用心重庆颐和幸福酒店地处重庆渝北区核心商业地带---北部新区星光大道19号。YEAHETEL is located in Yubei District, Chongqing, the core business zone --- North Star Avenue, No. 19 North district.是集客房、会议、餐厅一体的精品时尚酒店,共拥有140间精品时尚客房,房间采用了先进的智能客控系统——智能马桶、智能窗帘控制系统、 智能空调控制系统,以及全通透卫生间,房间全WIFI覆盖,高清数字电视,MINI吧,保险箱等设备。YEAHETEL is a various fashion boutique hotel set rooms, meetings, restaurant , Total of 140 fashion rooms by the advanced intelligent customer control system -- curtain of intelligent closestool, intelligent control system, intelligent air conditioning control system, and have Floor glass shower room, WiFi coverage, high-definition digital TV, mini bar, safe box equipment etc.房间宽敞舒适,布局精致,360度全景落地窗景,轻奢的装修风格给您带来时尚浪漫感。The room is spacious and comfortable, exquisite layout, 360 degree panoramic view window, light luxury decoration style bring you a sense of romantic fashion.酒店距江北国际机场只需25分钟车程、龙头寺火车北站15分钟车程、距两江幸福广场仅百步之遥,距财富购物中心数十步。YEAHETEL to Airport only 25 minutes drivetime , to train station only 15 minutes by car, from two rivers square only hundred paces away, dozens of steps from the shopping centers.港式茶餐厅可同时容纳100人就餐;The Hong Kong style tea restaurant can accommodate 100 people at the same time.多功能会议室可同时容纳100人召开各种会议;配套专业健身房一间,满足您健身需求。Meeting room can accommodate 100 people held meeting;Supporting a professional gym,Provide fitness training.酒店预订电话Hotel Number:023-67033666酒店地址:重庆市北部新区星光大道19号ADD:No. 19 Chongqing North Star Avenue 乘车路线:轻轨三号线至嘉州轻轨站,乘坐886或842至财富中心站下车。联络电话:13996273131 023-67033666