岗位职责
1、直接负责礼宾部的工作;
2、对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店;
3、管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置;
4、负责所有的特殊事情和酒店服务的有关信息的公告;
5、确保工作区域内的所有设备处于良好工作状态;
6、参与员工的培训工作。负责员工的日常培训,制定培训计划;
7、宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
岗位要求
1、有同岗位工作经验;
2、身体健康,品貌端正,形象气质佳;
3、优秀的组织管理能力;
4、优秀的交际能和沟通技巧;
5、善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
北海万豪度假酒店位于北海银滩国家旅游度假区,以海浪、沙滩、绿岛以及疍家文化为设计灵感,演绎滨海度假风情景观奇境。酒店地理位置优越,步行至沙滩约5分钟,驾车至北海火车站约25分钟,至北海福成机场约35分钟。酒店设有303间客房及套房,均坐拥迷人海景。万豪中餐厅、贡厨全日餐厅、酸奶吧、大堂吧以及星空酒吧提供特色餐饮体验,室内泳池、室外泳池、儿童游乐园和健身房等娱乐空间一应俱全。此外,酒店还拥有超过2600平米的宴会及会议空间,超过2000平米的阳光户外草坪,可量身定制浪漫婚典或会务活动。在北海万豪度假酒店,你将解锁滨海旅居新体验,探索无限精彩。Beihai MarriottResort is located on the shore of Beihai Silver Beach National Tourist Resort,inspired by waves, beaches, green islands and Tanka culture. The hotel isideally located 5 minutes' walk to the beach, 25 minutes' drive to BeihaiRailway Station and 35 minutes' drive to Beihai Fucheng Airport. The hotel has 303 rooms and suites, allwith stunning sea views. The Man Ho Chinese Restaurant, Goji All Day DiningRestaurant, Yogurt Inc., The Lounge and Terrace Bar offer unique diningexperiences, entertainment spaces such as indoor pool, outdoor pool,children's playground and gym are set for you. In addition, the hotel has morethan 2,600 square meters of meeting space and outdoor lawn, can be tailored toromantic wedding or exceptional events. At Beihai Marriott Resort, you willunlock new experiences of coastal vacation and elevate your stay at every turn.