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岗位职责
responsibility
1.接待重要贵宾,收集宾客的意见,处理投诉,改进工作。
Receive important guests, collect guests' opinions, deal with complaints and improve work.
2.协调酒店各部门之间的关系。
Coordinate the relationship between different departments of the hotel.
3.对各部门主要管理人员进行考核、评估。
Assess and evaluate the major management personnel of each department.
4.审定公关宣传、对外营销、开拓客源市场计划,以及审定部门业务计划的实施细则。
Examined and approved the plans of public relations, external marketing and customer source market development, as well as the implementation details of the department's business plan.
5.分析酒店经营情况,收集同行业信息,制订客源市场的开发计划。
Analyze the hotel operation situation, collect information of the industry, and develop the development plan of the source market.
6.督导公关营销部制订月度、季度、年度工作计划、营销方案、营销目标等。
Supervise the public relations and Marketing Department to formulate monthly, quarterly and annual work plans, marketing plans and marketing targets, etc.
7.了解重要来宾的有关情况和特殊要求,做好准备工作,并亲自参与,督导对贵宾的接待。
Understand the relevant information and special requirements of important guests, make preparations, and personally participate in the supervision of the reception of VIP guests.
岗位要求Post requirements
1.本科以上学历,旅游、酒店管理专业为佳。
Bachelor degree or above, major in tourism or hotel management is preferred.
2.从事5星级酒店工作10年以上,具有5年以上相关高层管理工作经验。
More than 10years working experience in 5 star hotel, more than 5 years working experience in senior management.
3.熟悉酒店各部门服务及管理流程,善于成本控制。
Familiar with the service and management process of each department of the hotel, good at cost control.4.具有良好的协调沟通、管理和团队建设能力,事业心强。
Good coordination, communication, management and team building ability, enterprising spirit.
合肥乐富强铂悦酒店是一家按照五星级标准设计建造的酒店,坐落于合肥市国家级高新技术开发区中心位置,距离合肥市新桥机场25分钟,距离合肥高铁南站30分钟,可步行前往银泰商业圈及高新区生态圣地蜀西湖。精心雕琢的551间客房及套房为宾客缔造非凡的舒适体验。40平方米的经典客房及80平方米的豪华套房,满足商务和休闲宾客的不同需求。作为灵动创意会议体验的的理想场地,酒店拥有总计超过2300平方米的会议宴会空间。宽敞无柱的铂悦厅面积达800平方米。8米挑高,奢华典雅。嘉悦厅面积达450平方米配备先进的多媒体设备。10间小型会议室亦是您举办商务会议及各类庆典的不二之选。