Loyalty Manager 忠诚客户经理
6千-8千
停止招聘
发布于 2021-09-28
Loyalty Manager 忠诚客户经理
6千-8千
红河 | 3年以上 | 本科 | 招1人
停止招聘
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职位描述

The Loyalty Manager is responsible to recognize and engage with our Elite, Cobalt and redemption stay members to deliver on the highest quality of member stay experience.

This role manages and coordinates all aspects of Elite, Cobalt and redemption stay members experience from arrival on meet and greet, during stays as one point of contact and recognition throughout the entire hotel, departures to bid farewell and post-stay feedback in Empower GXP and with Customer Engagement Centre.

The Loyalty Manager directs, implements and evaluates the quality of products and services provided to Elite, Cobalt & redemption stay members as measured by guestVoice - Elite Appreciation and Enrollment results.

This personnel will partner with Marriott Bonvoy Head Connector and Connector team to ensure effective communication and member engagement pull-through across the entire hotel, in creating extra-ordinary and highly personalized experiences to Elite, Cobalt and redemption members. The Marriott Bonvoy Loyalty Manager will also support the Marriott Bonvoy Head Connector in activation and implementation of Marriott Bonvoy Program initiatives.

Responsible for managing and supervising all component of Loyalty operations and programs launches.

The Loyalty Manager will partner with Human Resources to train & sustain My Marriott Bonvoy stories.

忠诚客户经理负责与精英会员,钴会员和积分兑换入住会员相互认识并建立联系,带给他们最高服务水平的会员入住体验。

这个角色管理和协调精英会员,钴会员和积分兑换入住会员的全方位的体验,从见面到问候,在整个入住期间作为整个酒店的一个接触和认可的点,直到离店时告别客人,并GXP和CEC中录入客人的入住反馈。

忠诚客户经理指导,执行和评估向精英会员,钴会员和积分兑换入住会员提供的产品和服务的质量,如同评价客户之声中精英会员感谢度及注册新会员结果一样。

同时需要与所在酒店的万豪旅享家总联系人和联系团队合作,确保与会员间有效的沟通和联系。为精英会员,钴会员和积分兑换入住的会员创造非凡的和高度个性化的体验。忠诚客户经理也将积极支持万豪旅享家总联系人去激活和执行万豪旅享家计划。

负责管理和监督忠诚计划各个部分的运作和计划启动。忠诚客户经理将与人力资源部合作,培训和维护我的万豪旅享家故事。

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
云南省红河州弥勒市红河水乡弥勒喜来登及源宿酒店筹业办公室
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职位联系人
Michael He
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简历处理率
该企业7天内简历处理的比例
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简历处理用时
该企业7天内简历处理的效率
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消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 政府机关/非营利机构
    企业性质
Landing in Honghe Nativeland, the first PPP (Public-Private-Partnership) characteristic townlet construction program of Yunnan province, Sheraton Mile Hotel & Element Mile are launched by Mile Xincheng Investment Co., Ltd. with desperate efforts, and will be fully operated and managed by Marriott International, the largest hotel management group in the world. 15-minute drive to the Mile high-speed railway station and 1.5 hours’ drive to Changshui international airport in Kunming from these hotels, the transportation is obviously convenient and fast.Sheraton Mile Hotel contains 257 deluxe guest rooms and suites with gracious design and decoration. It also features an all-day dining which gathers delicacies deriving from various places, and an agreeable as well relaxing lobby lounge, together creating colorful dining experiences. The hotel is also equipped with 6 advanced multifunctional meeting rooms and one ballroom, which cover 1,993 m2 altogether and can be flexibly split and restructured to fit and inspire different types of meetings, events and forums out of different destinations. Besides, Sheraton will be able to offer exclusive and featured services for those guests who focus on fitness and health preservation via the running of the forthcoming recreation center, spa center and other recreation facilities.Element Mile holds 182 guest rooms, and simultaneously features one meeting room and one breakfast restaurant to meet the needs of daily operations. Element Hotel provides tailored services for business and long-stay guests.       弥勒喜来登及源宿酒店由弥勒新城投资有限公司倾力打造,全球最大的酒店集团万豪国际集团负责全面运营和管理。弥勒喜来登及源宿酒店位于云南省第一个PPP模式特色小镇项目红河水乡之内。15分钟车程即可抵达弥勒高铁站,距离昆明长水机场1个半小时车程,交通便捷。       弥勒喜来登酒店共设257间豪华客房及套房,装潢舒适雅致。汇聚各地美食的全天候餐厅与休闲惬意的大堂酒廊,为宾客缔造丰富的用餐体验。6个具备先进设备的多功能会议及1个宴会厅场地共占地1,993平方米,可灵活拆分变化,为不同目的的会议、宴会及论坛注入全新灵感。酒店健身中心及水疗护理中心等多种休闲娱乐设施,为尊崇健康及养生的宾客提供特色的尊享体验。       弥勒源宿酒店将打造中国第一家铂金级美国绿色建筑委员会LEED高效能建筑认证的酒店。弥勒源宿酒店共设182间客房,配合酒店1间会议和早餐厅,专为商务和长租人士提供的专享定制服务。
云南省红河州弥勒市红河水乡弥勒喜来登及源宿酒店筹业办公室
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