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岗位职责/Job Responsibilities
- 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它服务。
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other services.
- 通过对员工业绩的认可,提升员工工作热情,督导服务中心同事工作,尽量让客人满意。
Monitor Service Center colleagues to ensure maximum guest satisfaction through personal recognition and prompt cordial attention.
- 对服务中心日常运作进行管理并提供指导。
Manage and provide direction for day-to-day operation and administration of all components of Service Center.
- 优先安排和组织工作分配的能力;将工作委托给服务中心同事。
Ability to maintain standards,policies and procedures with Service Center colleagues.
- 有能力指导部门同事的工作,并在需要时跟踪纠正。
Ability to prioritize and organize workassignments; delegate work to Service Center colleagues.
- 具有激励员工和维护团队的能力。
Ability to direct performance of Service Center colleagues follow up with corrections where needed.
- 确定服务中心同事培训需求并提供此类培训的能力。
Ability to motivate colleagues and maintain acohesive team.
岗位要求/Job Requirements
- 至少两年在服务中心运营管理经营。
Minimum 2 years experience in Service Center operational management position.
- 熟悉酒店电话系统知识。
Familiar with Knowledge of hotel's telephone system.
- 具有与客人、管理人员和同事进行英语交流的能力。
Ability to communicate in English with guests, management and co-workers to their understanding.
- 具备为所有来电者提供清晰、愉快的电话沟通能力。
Ability to provide clear and pleasanttelephone communication to all callers.
- 具备与服务中心同事保持酒店的标准、政策和程序的能力。
Ability to maintain hotel's standards,policies and procedures with Service Center Colleagues.- 温馨提示:投递简历时请务必附上近期证件照。
Kindly remind: Please attached your latest photo on your CV when you apply for us.
苏州园区香格里拉坐落于苏州工业园区协鑫广场,共有303 间现代风格的客房及套房。酒店所在的协鑫广场是一处集地标酒店、零售店铺及住宅空间为一身的城市综合体。酒店客房坐拥金鸡湖的水光山色,内饰装潢尽显艺术不凡品味。酒店地处园区黄金地段,交通便利,可方便前往苏州市内多处文化及休闲景点,是您在城中的理想下榻之选。位于酒店 31 层的豪华阁贵宾廊提供一系列个性化升级礼遇,为商务及休闲宾客营造一方都市之中的清静绿洲。酒店内的两家餐厅分别供应正宗淮扬美食及缤纷环球菜品,可满足高档或休闲餐饮需求。餐厅内设有剧院式现场烹饪台及私人用餐区,同时供应环球自助餐及精品单点菜单。结束了一天的工作或观光,宾客可以在环境优美、功能完善的健身及休闲设施中放松身心——在室内恒温泳池畅快潜游,在健身房塑造理想体态,或者在水疗护理的温柔呵护中深深沉醉。· 303间客房与套房· 两家餐厅及大堂酒廊· 邻近金鸡湖风景区、苏州国际博览中心及苏州文化艺术中心。 Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou is housed in GCL Plaza, a landmark hotel, retail and residential development. The hotel features art-infused rooms with sweeping views of the nearby Jinji Lake. Its prime location, within the heart of Suzhou Industrial Park, offers easy access to Suzhou’s many cultural and lifestyle attractions, serving as your carefree urban haven to call home while in the city.The Horizon Club Lounge, located on the 31st floor, is an oasis of enhanced personalized privileges for business and leisure travellers alike. The hotel’s 2 restaurants present fine-dining and casual culinary journeys with authentic Huaiyang cuisine as well as diverse global flavours. Dining options encompass theatrical live-cooking stations, private dining, international buffets and exquisite a la carte selections.Unwind after a day of business or sightseeing in the stylish and comprehensive fitness and recreation facilities. Enjoy a refreshing dip in the indoor heated pool, stay in shape with a workout, any hour of the day, or wind down with a blissful luxury spa ritual. · 303 rooms and suites· 2 restaurants and lobby lounge· Adjacent to Jinji Lake, Suzhou Expo Centre and Suzhou Culture and Arts Centre