招聘行政酒廊经理 Service Manager-Front Offie(Horizon Club)_苏州园区香格里拉招聘信息-最佳东方

岗位职责/Job Responsibilities
- 作为酒店高级管理层的代表，宾客关系经理要负责处理客人的问题和投诉。在处理这些情况的时候，宾客关系经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
    As a representative of Senior Management, Guest Relationship Managers (hereinafter referred to as GRMs) will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the GRMs must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
- 宾客关系经理要负责贵宾的迎领工作。要确保贵宾抵达酒店时感觉舒适并受到了热情的欢迎。
    GRMs are responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.
- 每日核查贵宾抵店清单、在住清单及离店清单，在入住前为贵宾准备好欢迎信和入住礼物，问候在住的贵宾以及向即将离店的贵宾道别。
    Checks daily Arrival List, In House List and Departure List of VIPs, prepare welcome letter and VIP amenities before check-in, greets in house VIPs and bid farewell to the departure VIPs.
- 负责在抵达之前发掘贵宾的详细信息、偏好以及习惯，并且与相关接待大使分享信息以创造定制化服务的体验和个性化的欢迎。
    GRMs are completely aware of all hotel services standards, facilities, outlet operating hours and scope of service.
- 通过细致入微的管理，改善酒店的运作，特别是在提高服务标准，增加酒店收入及减少损失方面。
    Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing loss.

岗位要求/Job Requirement
- 良好的英文口头表达和书面表达能力。
    Facility English in written and verbal communication.
- 熟练使用微软办公软件和前台系统。
    Proficient in the use of Microsoft Office and Front Office System.
- 时刻表现专业，自信，和领导风范，并且具有较好的处理宾客关系技能。
    Ability tomaintain company standards and policies.
- 温馨提示：投递简历时请务必附上近期证件照。
   Kindly remind: Please attached your latest photo on your CV when you apply for us.

通过申请此职位，您已阅读、理解并同意我们的数据保护政策。（如果超链接无法将您导航到策略，请复制此URL并在web浏览器中查看：https://www.shangri-la.com/group/careers/data-protection）

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)

苏州园区香格里拉坐落于苏州工业园区协鑫广场，共有303 间现代风格的客房及套房。酒店所在的协鑫广场是一处集地标酒店、零售店铺及住宅空间为一身的城市综合体。酒店客房坐拥金鸡湖的水光山色，内饰装潢尽显艺术不凡品味。酒店地处园区黄金地段，交通便利，可方便前往苏州市内多处文化及休闲景点，是您在城中的理想下榻之选。位于酒店 31 层的豪华阁贵宾廊提供一系列个性化升级礼遇，为商务及休闲宾客营造一方都市之中的清静绿洲。酒店内的两家餐厅分别供应正宗淮扬美食及缤纷环球菜品，可满足高档或休闲餐饮需求。餐厅内设有剧院式现场烹饪台及私人用餐区，同时供应环球自助餐及精品单点菜单。结束了一天的工作或观光，宾客可以在环境优美、功能完善的健身及休闲设施中放松身心——在室内恒温泳池畅快潜游，在健身房塑造理想体态，或者在水疗护理的温柔呵护中深深沉醉。· 303间客房与套房· 两家餐厅及大堂酒廊· 邻近金鸡湖风景区、苏州国际博览中心及苏州文化艺术中心。 Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou is housed in GCL Plaza, a landmark hotel, retail and residential development. The hotel features art-infused rooms with sweeping views of the nearby Jinji Lake. Its prime location, within the heart of Suzhou Industrial Park, offers easy access to Suzhou’s many cultural and lifestyle attractions, serving as your carefree urban haven to call home while in the city.The Horizon Club Lounge, located on the 31st floor, is an oasis of enhanced personalized privileges for business and leisure travellers alike. The hotel’s 2 restaurants present fine-dining and casual culinary journeys with authentic Huaiyang cuisine as well as diverse global flavours. Dining options encompass theatrical live-cooking stations, private dining, international buffets and exquisite a la carte selections.Unwind after a day of business or sightseeing in the stylish and comprehensive fitness and recreation facilities. Enjoy a refreshing dip in the indoor heated pool, stay in shape with a workout, any hour of the day, or wind down with a blissful luxury spa ritual. · 303 rooms and suites· 2 restaurants and lobby lounge· Adjacent to Jinji Lake, Suzhou Expo Centre and Suzhou Culture and Arts Centre