招聘DOHR 人力资源部总监(新昌项目）_宁海安岚酒店招聘信息-最佳东方

岗位职责/职位描述

FINANCIAL RETURNS财务回报

· Assist in the creation of and work within the established Human Resources department budget.

· 协助制定人力资源部的预算，并督促部门依据预算开展工作。

· Monitor staffing and labour standards to manage costs.

· 监管员工编制与人力配置标准以管理成本。

· Mitigate financial risks associated with employee relations issues.

· 降低因雇佣关系引起的财务风险。

· Identify and analyse local compensation and benefits practices to ensure financial competitiveness.

· 识别和分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力。

PEOPLE员工团队

· Create programmes to foster teamwork and a positive work environment for all team members

(example: all team meetings, team member recognition and celebration events, social committees,

health fairs, etc.).

· 推出各种有利于团队协作的活动，为全体员工营造积极的工作氛围（如：全体员工会议、团队成员认可与庆祝

活动、社团、健康活动等）。

· Educate and train leaders and employees on various topics, including performance management

processes, progressive disciplinary processes, and related programmes, to foster productivity

and enhance performance.

· 为酒店领导层与员工提供各类教育与培训，包括绩效管理流程、递进式惩戒流程等相关课程，以此提高工作

效率、提升绩效。

· Conduct new team member orientation by providing information on hotel or company standards,

policies, procedures and team member benefit programmes.

· 为新员工提供入职培训，让新员工了解酒店或公司的标准、政策规定、流程和员工福利待遇等信息。

· Ensure that hotel or company hiring standards and governmental regulations are followed in a

timely manner for recruiting and selection processes.

· 确保在招聘和甄选流程中随时遵守酒店或公司的聘用标准和政府法规。

· Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary,

or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

· 计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的

事务提出建议或初拟方案。

GUEST EXPERIENCE宾客体验

· Recommend and implement guest service strategies that engage colleagues to respond to changing guest

needs.

· 建议并实施宾客服务战略，推动员工积极应对不断变化的宾客需求。

· Stay current on market trends and local changes that impact guest satisfaction.

· 实时掌握影响宾客满意度的市场趋势和本地行情变化。

· Make time to interact with guests to solicit feedback and build relationships to understand how team

members can increase guest satisfaction.

· 抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。

· Work with department managers to develop initiatives to achieve service behaviour standards and drive

continuous improvement in the guest experience.

· 与部门经理协作，共同组织开展各类活动以达成服务行为标准并持续提升宾客体验。

RESPONSIBLE BUSINESS企业责任

· Develop awareness and reputation of the hotel and the brand in the local community and promote team

member involvement in local community.

· 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。

· Ensure compliance with relevant employment laws and hotel or company policies and procedures.

· 确保遵守相关劳工法规及酒店或公司的政策与流程。

· Research and investigate all workplace issues to discover facts, identify potential risks to the

hotel or company, and facilitate resolution through your employee relations programmes.

· 对工作中发生的问题进行调查和研究，了解事实情况，即时发现对酒店或公司可能造成的潜在风险，并通过各类

员工关系项目来推动问题的解决。

· Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify

trends, training needs, and supervisory issues.

· 收集并维护离职面谈、人员流动统计数据、旷工报告等数据，了解各种趋势、培训需求和管理问题等。

· In a union environment, may manage labour relations and represent the hotel in grievances, mediations,

arbitrations and contract negotiation.

· 若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商工作。

· Perform other duties as assigned. May also serve as manager on duty.

· 若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商工作。

ACCOUNTABILITY

This is the top Human Resources job in a large full-service, luxury, resort, or major flagship hotel with

extensive facilities and services, a number of major outlets, and catering and convention facilities.

Typically manages multiple Human Resources professionals and/or administrative staff.

此岗位是提供综合服务的大型豪华酒店、度假村或旗舰酒店人力资源部的最高职位，这类酒店通常拥有多个场地、大型

用餐场所、宴会厅和会议室。职能通常包含对人力资源部员工和行政人员的管理。

“良辰、美景、赏心、乐事 ”，安岚是一个藏于碧波山岚，集自然人文精粹的身心乐憩之所。携至友嘉宾聚拥纯美自然，悦享无拘时光抱 “随心而至，尽意而归 ”的惬然心境。酒店地址：中国浙江省宁波市宁海县深甽镇温泉路1888号邮编315614酒店招聘热线电话：0574-5999 6876简历投递邮箱：cathy.weng@ahnlan.com