- 服务热线:400-826-0101 (9:00-18:00)
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• Provides a professional, advisory and executive support to the General Manager in meeting strategic goals.
为总经理提供专业的顾问及行政支持
• Participates in the development and implementation of policies for the department and hotel.
参与制定和实施酒店和部门的政策规定
• Plans and develops marketing strategies and promotion plans.
制定开拓市场销售战略和促销计划
• Oversees and assists in the development and implementation of the hotel’s Sales and Marketing plans.
督导和协助市场销售计划的制定和实施
• Monitors and evaluates contemporary sales and marketing initiatives and trends.
监控并评估当前的市场销售活动以及市场动态
• Manages departmental changes and ensuring processes and required infrastructure are in place.
管理部门内部的运作及变化,保证部门设施完备,运行正常。
• Conducts market research.
进行市场调研
• Establishes pricing strategies and sales targets for the hotel.
为酒店设立价格策略和销售目标
• Manages special projects and other business related enterprises.
管理特别项目及其他相关的生意
• Ensures efficient utilization of departmental resources.
确保高效利用部门资源
• Ensures the development, update and maintenance of promotional materials.
确保制定、更新及保管饭店宣传材料
• Reports on the effectiveness of Sales and Marketing programs.
报告市场销售活动的有效性
• Manages human resources within the department including selection & recruitment, training & development, team building, staff performance planning and review.
管理部门内部人力资源,包括选择招聘人员,培训部门员工,团队建设,员工表现评估等。
• Demonstrates compliance with legislated health and safety requirements in the work place.
工作场地的健康安全要达标
• Ensures staff in the department is aware of their duties and responsibilities.
确保部门员工明确所赋予的职责。
• Initiates corrective measures and actions immediately when the well being and the normal operation of the department or the hotel are being jeopardized.
在部门或饭店的利益受到危害时,立即采取纠正错误的措施。
• Ensures staff maintains complete familiarity with safety, current first aid and fire emergency procedure.
确保员工熟悉安全,急救及火警逃生程序。
• Ensures that all equipment is functioning and serviced regularly.
确保所有设备正常运作。
• Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback.
管理客户关系及服务,包括客户需求、产品服务知识,销售的有效性交流技巧及客户反馈信息。
• Manages departmental expenses and budget.
管理部门开支和预算。
• Prepares monthly outlook/forecast for related expenses and return to management as scheduled.
准备部门每月相关开支的预测,并在预定日期上交给酒店。
• Monitors accounts activities and makes adjustments when necessary.
密切注视客户的活动,必要时予以调整。
• Implements cost saving methods for the department in line with corporate policy.
按照饭店政策控制部门成本,避免浪费。
• Ensures files, correspondence and other relevant business documentation are maintained.
确保部门文件,及相关资料的存档。
• Liaises with Corporate office to ensure execution and smooth flow through of all Sales & Marketing initiatives.
通过与总部的联系,确保所有市场销售活动的顺利完成。
• Coordinates with all Sales & Marketing departments within the company to maximize sales opportunities.
保持与集团内各营业部门的沟通,最大限度拓展销售机会。
• Represents and promotes the hotel to all sectors in the community locally and overseas.
在海内外社会各有关行业推广饭店。
• Conducts sales promotion trips to target markets.
针对目标市场组织促销旅行。
• Maintain good rapport and communication in the market place locally and overseas.
在海内外目标市场,保持良好的关系和沟通。
• Analyses, evaluates and improves personal performance on a continual basis.
不断分析,评估,提高个人表现。
• Follow the market changes and proactively seek business opportunity
跟随市场变化,积极主动寻求新的生意机会
• Abides by the AHN LAN Associates Handbook.
遵守安岚酒店员工守则。
• Abides by AHN LAN policies and procedures.
遵守安岚酒店的政策及程序。
• Abide by the hotel and GHM & AHN LAN Code of Conduct.
遵守安岚酒店的行为准则。
• Demonstrate professional attitude and behavior at all times.
在任何时候表现专业态度和行为。
• Maintain personal presentation to hotel and AHN LAN standards.
根据酒店及安岚标准保持个人形象。