• 五险一金
• 人性化管理
• 技能培训
• 岗位晋升
• 包吃包住
• 管理规范

Mandarin Oriental Pudong, Shanghai is looking for a Telephone Operator to join our Front Office team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
 
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Telephone Operator reports to the Telephone Manager.
As Telephone Operator you will be responsible for the following duties: 
The Telephone Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up.  The Telephone Operator will be responsible for informing callers regarding the hotel, taking care of guest requests, and resolving guest issues to the guest satisfaction.  Telephone Operators work very closely with all departments in the hotel. 
As Telephone Operator we expect from you: 
University Graduate 
2 years Shanghai telephone operator     experience
Excellent overall communication     skills 
Able to multi task
The ability to work well in a team     environment
Basic Hotel operation knowledge 
Must possess a good verbal command of     the English and Mandarin Language
Our commitment to you 
Learning & Development.     Your success is our success. We craft unique learning and development     programmes for various stages in your career so that you grow,     continuously. 
MOstay. When you work as hard     as our colleagues do, it’s important to take time off. As a member of the     #MOfamily, you can stay with us wherever you go in the world. The MOstay     programme offers complimentary nights and additionally attractive rates on     rooms for you and your loved ones.
Heath & Colleague Wellness.     Finding the right work-life balance is important. Your wellbeing matters     to us. A variety of health benefits and wellness programmes are offered to     all our colleagues, globally (after working for 6 months, you can     enjoy supplementary commercial medical insurance).
Competitive salary and benefits     package, providing superior four-person sharing dormitory     with independent     bathroom, independent washing machine and refrigerator, free high-speed Wi     Fi, free gym and shuttle bus.
Delicious work     buffet meals     & various team building activities.
Support the internal talent     transfer plan of the group worldwide.
We’re Fans. Are you?

上海浦东文华东方酒店正在寻找总机接线员加入我们的前厅部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在前厅部，总机接线员向总机经理汇报。
作为总机接线员，您将负责以下职责：
通过温和,真诚的声音向所有来电客人打招呼,认知并预见每个客人的需求,跟进服务并让客人满意。员工要具备的职责有：为来电者提供酒店信息，关注客人的要求以及为客人处理事物让客人满意。总机接线员与酒店所有部门紧密合作。
作为 总机接线员，我们对您的期望：
大学毕业
2年酒店总机工作经验
良好的交流技巧
有能力处理多项工作和任务
可以在团队的环境里努力地工作
基本的酒店营运知识
必须拥有良好的中英文口语能力
拥有友善和外向的个性
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？

如果您喜欢微笑，愿意为客人提供非凡的服务，真挚地付出每一份热情，创造经典的开心元素，带给客人自然的入住体验。如果您是一个真诚的伙伴，能够在团队中互相合作，彼此信赖，并期待在一家国际公司内通过不断学习，成长和发展，充分发挥您的才干和潜能，我们诚邀您的加盟。 裕景大饭店位于浦东陆家嘴金融贸易区中心，交通便捷。毗邻地铁四号线、十四号线，步行几分钟即可搭乘地铁二号及六号线。借助大连路、延安路和复兴东路隧道的便利，数十分钟内即可抵达浦西。裕景大饭店拥有460间豪华舒适的客房，从每间客房或套房的不同角度都可俯瞰浦江美景和繁华的都市景观。匠心独具的浴室内设有独立的淋浴和带液晶电视的盆浴区域，豪华的超大浴缸将给您带来无与伦比的沐浴享受。饭店客房楼层的另一个亮点是中庭设计——每二层中间有一个独立的会客厅，幽雅的环境，精美的装饰，为下榻的宾客提供一个会客、畅谈的理想场所。行政楼层可谓是为要求严谨的商务旅客其度身定制。裕景大饭店的行政楼层客房装潢豪华，并配备一系列个人化服务，提供免费的本地电话服务、早餐及鸡尾酒等，在行政酒廊可享受免费上网服务。贵客登记入住手续在饭店顶层、楼高３层的行政酒廊进行，由一座五彩灯光装饰的楼梯连接。在中庭位置更设有天窗引入天然光线，宾客可在此悠闲徜徉。 无论阁下为商务旅客或会议伙伴，都必定能深深体会到饭店体贴且具创意的服务。裕景大饭店精致的艺术品摆设、造型典雅独特的水晶吊灯、以及在家具及装潢中处处流露的创新设计点子，让饭店在同类型的酒店中脱颖而出，更令宾客赞不绝口。Strategically and conveniently located on Pudong Avenue in the heart of Lujiazui Finance and Trade Zone The Eton Hotel Shanghai is just a 10 minute drive from the Shanghai New International Expo Centre and 30 minutes from Pudong International and Hongqiao Airports. The Hotel is conveniently accessible to all major attractions in Shanghai, direct by Subway Metro Line No.4 and No.14.This  stunning  hotel offers 460 luxurious guest rooms and suites with  spectacular  metropolitan views  Well appointed  bathrooms are  equipped  with separate  shower and bath. The  unique & spacious  atrium   between   everyother floor adds an extra dimension to this exquisite hotel.For the discerning corporate traveler the Executive Floor is a must! Luxuriously appointed rooms and suites are further complemented by a range of personalized services including complimentary internet access, free local calls, complimentary breakfast and cocktails and more. Personalized check-in is done in the spectacular 3 storey Executive Lounge on the uppermost floors. Meet and relax in the comfort of this distinctive Lounge, connected by an optically lit glass staircase and bathed in natural light from a centrally located skylight.Whether you are a business traveler or a meeting planner, you’ll be amazed at the innovative and intuitive touches that have gone  into lifting this Hotel to a cut above the rest!  Exquisite artwork distinctive and  artful  chandeliers and  meticulous  planning of  innovative design concepts in furniture and fittings continually provide the element of surprise.