• 五险一金
• 带薪年假
• 岗位晋升
• 午餐补贴
• 人性化管理
• 管理规范
• 包吃包住
• 节日礼物
• 员工生日礼物
• 技能培训

职位描述
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。

• Provides functional assistance and direction to all departments.
为所有部门提供功能性帮助及指导。
• Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
• Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
• Supports and assists Front Office personnel and all departments at peak periods.
在高峰时期，协助前厅部工作人员及所有部门工作。
Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。
• Inspects front of house and back of house regularly for cleanliness.
定期检查酒店前后区域的清洁。
• Assists Guest Relations in greeting.rooming, and sending off VIP guests.
协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance
of staff.
对员工的行为、穿着、个人卫生进行监督。
• Promotes inter-hotel sales and in-house facilities.
促进酒店内房间及设施的销售
• Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team
在安全紧急情况下和安保部保持良好的协作关系并且能成为紧急消防团队中的一员
• Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service
在行政楼层和宾客关系经理不在的时候要负责她们的工作确认他们会为客人提供最完善的服务
• Checks and Assistant the P.S.B procedure
查看和协助宾客登记信息程序
• Checks billing instructions and monitors guest credit
查看账单，关注客人信誉度。
• Analyses and approves discounts and rebates.
分析并批准折扣/扣减。
• Analyses the rate variance report to ensure rooms revenue control
分析房费差异报告，对房间的收入进行控制。
• Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况时，对酒店管理系统采取措施。
• Fully conversant with all hotel emergency procedures.
熟悉酒店在紧急情况发生时的对应措施。
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工掌握销售技巧，尽量提高销售。
• Perform other duties as maybe assigned by superiors
完成上级布置的其他工作
备注：已有夜班值班经理

Jinji Lake, one of the largest inner city lake in China, is the centerpiece if Suzhou Industrial Park. ?MeiCheng Hotel & Apartment Jinjihu Suzhou  is situated ideally at MTR Line 1 Xinghujie Station, neighboring Harmony Times Square, the Suzhou International Expo Center, Suzhou science and Cultural Arts Center and the Jinji Lake. Getting around is a breeze, with the nearest Subway Station within walking distance. The Shanghai-Nanjing Intercity Rail SIP Station, which offers easy access to the rest of the region, is just a 10-minute drive away.MeiCheng Hotel & Apartment Jinjihu Suzhou  boasts 168 modern, multi-pattern guest rooms and apartments that are ideal for short or long-term stays. Modern and vibrant, the well-organized layout creates the perfect space for living and working. There is everything you need, from a complete home theater entertainment system for your favorite music and movies, to the comprehensively equipped kitchen. Wireless broadband internet access keeps you connected for work or play.位于苏州工业园区中心的金鸡湖是中国最大的城市湖泊之一，苏州金鸡湖美程酒店公寓紧邻金鸡湖及地铁1号线星湖街站，步行即可到达圆融时代广场、国际博览中心、科技文化中心和地铁站。公寓至沪宁城际高铁园区站也仅十分钟的车程。苏州金鸡湖美程酒店公寓拥有168套时尚、充满活力且布局合理的客房和公寓，创造完美的生活和工作空间，适合您短期或长期居住。完整的家庭娱乐系统、完善的厨房设施、无线宽带网络满足您享受娱乐、工作和生活的需求。