招聘客房部协调员 Order Taker_济南融创施柏阁及凤鸣宋品酒店招聘信息-最佳东方

职位说明 Job Description：

1. 与其它部门沟通及传达信息给有关部门及部门内之相应工作人员，并接受部门之信息向有关人员及部门之间的信息传递。

And other departments to communicate and convey information to the appropriate staff in the relevant sectors and departments, and accept the Department of information passed to the associated personnel and information between departments.

2. 对外线打入的私人电话只作记录，不能转接(特殊情况除外)。

On the outside to enter the private telephone records only and cannot be transferred except for special circumstances.

3. 对于所有信息进行认真记录。

For all information carefully records.

4. 负责客人遗留物品的登记、保管及发放（贵重物品单独保管），同时确保遗留物品的整齐，摆放合理。

Responsible for guest registration, custody and issuance of legacy items ( separate custody of valuables ), at the same time ensure that legacy items neatly, placed a reasonable.

5. 负责楼层钥匙，万能钥匙的点收，控制保管，严格借出和归还制度，对因工作过失造成锁匙的遗失负完全责任（要亲自发放和收点）。

Responsible floor key, check and take over of the master key, control custody of strict lending and return system, due to negligence caused loss of keys is solely responsible ( to distribution and collection point in person ).

6. 负责通讯工具的派发、登记、保管工作，对因工作的疏忽造成的遗失或损坏负责。

Responsible for communication tools available, registration and storage of work, on work responsible for loss or damage caused by the negligence of.

7. 向客人提供的服务物件的保管、回收及保养。借入借出必须要有完整记录（接线板、变压器、充电器等）。

Provide guests with the preservation, recovery and maintenance of service items. Borrowing and must have a complete record ( wiring, transformer, charger, etc ).

8. 负责报纸的派发，控制，做好派发记录。

Responsible for the newspaper's distribution, control, distribution records.

9. 负责对楼层酒水消耗的统计。

Responsible for MNB consumption statistics.

10. 与前台接待处保持联系，及时通报客房状况，并核对房态。Keep in touch with front desk reception, briefing room in a timely manner, and check room.

11. 负责对电脑设备的保护、保养及工作环境之卫生清洁。

Responsible for the protection of computer equipment, maintenance and health working environment clean.

12. 协助部门对员工的上、下班和考勤情况的监督，禁止视而不见，姑息将就，有关制度问题要及时向部门反映。

Assist the Department on staff, supervision and absences from work, prohibited turn a blind eye, palliative care, the system time to the sector reflect.

13. 高标准的完成部门文件的收发及整理。

File send and receive the complete sector and finishing of high standards.

14. 负责向工程部申报及下达工程维修单。

To the Engineering Department is responsible for reporting and release engineering and maintenance.

15. 接听电话，及时向有关方面发出信息知会并做好记录。Answering the phone, issue information to interested parties to inform in a timely manner and record.

16. 接听客人投诉，通知上司及时进行处理。

Answered guest complaints, inform the boss in time for processing.

17. 与外部保持有效沟通。

Effective communication maintained with external.

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