济南凤鸣宋品酒店
职位说明 Job Description:
1. 支持市场销售总监的市场销售策略计划,按计划执行并据市场变化建议调整。
Support DOSM Sales and Marketing strategies and plan, implement the plan, give suggestions and make adjustments as per markets trends.
2. 清楚地了解部门和个人销售目标。
To know clearly the hotel and individual sales targets.
3. 监控销售奖励计划,及时了解个人业绩表现。
Supervise Sales Incentive Plan, understand personal updated performance.
4. 对所负责的市场区域不断深入开拓及挖掘,并将开拓结果向销售总监汇报。
Deeply develop and explorer new potential markets for Sales responsible area and report the results and performance to Director of Sales.
5. 经市场销售总监授权代表酒店参加总部及各类销售及市场推广活动,为酒店寻找更多的业务机会。
On behalf of hotel to attend Hotel group and various sales & marketing activities as agreed by DOSM, to find potential business for the hotel.
6. 协助有效销售工作的进行,确保对于潜在客户的全面覆盖,跟进的高效实行,以期完成销售指标。
Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads, to ensure meet sales targets.
7.每日按计划高效走访客户并追踪结果,以期在客房及餐饮上为酒店寻求更多的业务。
Arrange daily effective sales activities and sales results to assigned accounts, to ensure to solicit business for the hotel for both rooms and food & beverage.
8. 与潜在客人保持良好的关系以期将来为酒店带来更多业务。
Entertain to build rapport with potential customers and to obtain future leads for the Hotel.
9. 每周、每月与市场销售总监、销售总监进行客户产量回顾,并根据回顾结果采取必要措施,保证完成各项销售指标。
To conduct "Account Productivity" weekly monthly review with DOS, DOSM together and take corrective action when necessary to sales targets.
10. 确保对于竞争者动向的时时关注, 并在市场销售总监的监控下更新销售策略,以确保完成各项销售指标。
Ensures complete awareness by sales team on competitor's activities at all times and updates sales strategies with supervision of DOSM to ensure to meet sales targets.
11. 支持各种形式的交叉销售。
Support all kinds of cross selling.
12. 确保对于主要客户来访的接待工作及时而专业。
Ensure to provide professional hotel site inspection to major clients.
13. 按相关政策和规定及时回复客户需求。
Responds to all ccorrespondences and inquiries of leads within the time limit set according to the policy & procedure.
14. 确保以专业的方式与客人互动,关注客户的需求及反馈。
To ensure Interact and attend to guest request, concerns and feedback in a professional manner.
15. 确保向客人提供最精确最更新的信息。
To ensure to provide guests with the most accurate and up to date information at all times.
16. 确保及时记录所有客户的销售拜访活动,包括客户信息的更新,产量追踪,客户动向等。
Review and upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts).
17. 与所有有潜力的客户见面,了解他们的需求,并跟进相关需求的落实实施,以期将潜力客户转型为签约客户。
Meets with all potential clients to understand their needs, take actions as per the requirements, try to develop these accounts to be contracted accounts.
18. 确保与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。
To ensure maintain good inter communication and good working relations with all departments and all external contacts.
19. 提供售后服务,认真对待客户所有投诉,在必要时与相关部门进行沟通。
To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary.
20. 在销售总监的监督下,履行酒店赋予的职责。
To perform duties within the framework defined by the hotel as supervised by the Director of Sales.
21. 向销售总监提交每周和每月销售计划及报告。
To prepare and submit weekly and monthly reports required to the Director of Sales.
22. 参加由市场销售总监每周召开的市场销售会议,以检验和评估市场开拓业绩, 并向市场销售总监针对细分市场的开拓提出建议,以期为酒店带来最多业绩。
Participate in weekly sales and marketing meeting to review and evaluate on performance, pricing grid, sales strategies and distribution strategies and make necessary adjustments to increase business for the hotel with maximum results.
23. 每天参加客房销售部、市场销售部的沟通会,监控竞争对手市场动态,跟进情况, 并分享相关信息。
Attend daily room sales team communication meeting and S&M daily briefing to review on daily sales activities, job follow up results, and share marketing information.
济南融创文旅城酒店群坐落于济南市历城区,毗邻融创文旅城,与融创茂、融创乐园、滨河酒吧街等休闲娱乐业态隔街相望。酒店群连结经十路与旅游路两大城市主干道,距离高速口10分钟车程,25分钟可达济南遥墙国际机场。酒店群由永乐华住旗下高端品牌——济南融创施柏阁及凤鸣宋品酒店,以及融创国际会议中心组成;极具东方特色的建筑绿荫环绕,以独特的坡式结构建筑群和曲径流水相接,共同形成了兼具商务与城市微度假功能的雅致酒店群落。 酒店群依山而建,共设有318间温馨雅致的客房和套房,其中包含60间极具本地特色的中式院墅套房,以及7间主题亲子家庭房。整体将徽派建筑、山、泉、书画等本地特色元素巧妙融入设计中,为宾客提供融合东方神韵与本地风情的品质酒店服务。6间中、西餐厅和酒廊致力于为往来宾客提供汇集国际美食与传统口味的高品质餐饮体验。 总面积16500平方米的国际会议中心,拥有多达18间会议及宴会厅房和两处近千平米室外婚礼草坪。其中最大的1800平方米无柱式大宴会厅,挑高10米,可灵活分隔为3间会议宴会场地。优质的试听设备、灵活全面的场地设施、专业高效的专属会议服务团队,为每一场活动的理想呈现提供更多可能。酒店群坐拥精致园林景观,闲暇时漫步室外花园,赏细水蜿蜒,品鸟语花香。自2021年5月29日开业以来,已成为济南全新地标性的一站式商旅休闲目的地。