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1. Builds rapport and effectively qualifies each business opportunity.
与客户建立良好的关系,有效地评估每个询价需求。
2. Determines availability of space and rate using revenue management tools such as hotel sales strategy, forecast book, sales system (Fidelio, GRAM). Seeks additional approval from Revenue management / Director of Sales as needed.
使用有效的营运收益软件,给予相应的客房及场地报价。
3. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.
根据客人需求,准备相应的团队或会议协议,经双方协商后,与客人签订相关协议。
4. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
团队或会议协议签订后,准备好齐备的交接手续,并转交于宴会统筹部。
5. Maintains relationship with customer through thank-you letter and follow up calls to increase repeat business opportunities.
通过邮件或电话联系与客人保持良好的关系,以便在今后获得更多的合作机会。
6. Strives to meet measurable targets and goals, as assigned for individual and team.
努力完成个人和团队的指标及任务。
7. Implements training programs to improve saleseffectiveness and staff development.
参与各项培训计划,以便于提高销售技巧与员工发展。
8. Ensure that sales staff properly followspricing and selling strategies.
确保所有的销售人员遵循销售定价及策略。
9. Strong overall sales skills
掌握全面的销售技巧
10. Excellent verbal and written communication skills
出色的口语和书面表达能力
11. Proficiency in meeting room set-ups, audio visual, and other support services
熟悉会议场地的布置,具有视听设备的知识以及相关的协调服务的能力
12. Understanding of contract management and legalities
充分了解合同的内容并具备法律条款的相关知识
13. Understanding of sales strategy and need times as developed by revenue management
充分理解酒店收入效益管理部门制定的营销策略并帮助酒店提高营运收益
14. Understanding and achievement of team and individual goals
理解并能完成团队和个人的各项指标
15. Software knowledge
掌握基本软件知识
16. Sales systems knowledge
掌握全面的销售系统知识
17. Demonstrated leadership skills
具备出色的团对领导能力
18. Demonstrated customer development and relationship management skills
能够具备出色的发展客户及处理关系的能力
19. Ability to work effectively with sales people
能够与所有的销售人员有效的沟通及合作
20.Tracks and measures the performance of sales on a monthly or period basis.
每月评估销售成绩。
万豪国际集团自1927年创立以来在酒店业享誉盛名。我们一直沿用由万豪先生所订下的简单商业哲学, 此商业哲学的重点就是视我们的同事为最有价值资产, 如我们能善待所有同事, 令他们开心地工作, 这样, 客人亦能得到同事们的悉心照顾。再者,酒店时常保持一个信念,就是令每一位客人离开时均感称心如意。通过大家的通力合作,我们定能保证客人得到物有所值的服务,而我们努力不懈、竭尽所能的服务方式亦希望令所有客人继续支持我们的酒店。MI Inc. has enjoyed great reputation in hospitality industry since its foundation in 1927. We have always been preceding the philosophy made by Mr. Marriott, of which is to regard associates as greatest assets. If we shall be kind to every associate and create a pleasant working atmosphere, then our guests can enjoy contented services from our associates. Moreover, there is a faith in our hotel to ensure each guest leaving with satisfaction. We are confident to guarantee worthy services to our guests with concerted efforts and expecting further support from all the guests through our unremitting endeavors.烟台鑫广万豪酒店是由上海鑫广集团投资打造的五星级全面服务型高端国际品牌酒店, 极具现代感的亮丽外形, 精致典雅的内装设计, 高品质的硬件设备设施, 每一帧独出心裁的设计,每一处别具匠心的细节都将把烟台鑫广万豪酒店打造为一间备受推崇的酒店, 成为烟台乃至山东省首屈一指的品牌高端酒店代表之作。Marriott Yantai is a 5-star full-service luxury international brand hotel invested by Shanghai Xinguang Group Ltd. With the modern outfit design, exquisite and elegant decoration, top-quality facilities, manifesting our hotel is built with every concerted detail, which no doubt will make this empire the outstanding masterpiece in Shandong Province.以人为本,让员工快乐幸福,是万豪集团的核心价值观之一,因此,善待我们的同仁等于善待我们的客户,我们已准备就绪,期待您在烟台万豪酒店绽放属于自己的光彩。We live up to the idea that ‘Put People First’ and treat our associates decently to make them feel pleasant and sense of belonging which eventually will lead to good result of high guest satisfaction and good profit. We are ready to guide you a successful career in Marriott Yantai.