• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 免费三餐
• 住房补贴
• 管理规范
• 国际品牌
• 交通便利

Job Level 岗位级别：Captain 领班
Report To 汇报给：Senior IRD & BQT Supervisor 资深客房送餐&宴会主管

Position Overview 岗位概述：
Providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently in both guest rooms and public areas.  Maintain cleanliness of room service areas and equipment. Stock all wares and equipment needed for IRD service. Recording all IRD orders in a professional manner accurately.
能为客房或者公共区域用餐区的客人提供高效便捷的用餐体验，负责送餐部的卫生设施设备的维护，存放所有送餐部的物品，礼貌的纪录客人的送餐需求。

The Role 岗位职责：
1.      Maintain complete knowledge of IRD tables, guest rooms, Villa layouts, hours of operation and proper IRD table set up.
熟知所有的房间类型，住店客人，别墅楼层分布，营业时间，送餐摆台等产品知识。
2.      Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
掌握正确的设备维护和使用方法，只在需要时使用指定的设备。
3.      Maintain complete knowledge and comply with all departmental policies/service procedures.
熟知部门的规章制度和服务流程。
4.      Complete IRD menu Knowledge
熟知送餐菜单。
5.      Be able to answer the IRD telephone within three rings and professionally and accurately record order, offering menu items and menu explanations
三秒钟内接听客人电话，纪录客人订餐需求，给客人提供送餐的品名，解释菜品。
6.      Maintain knowledge of and strictly abide by state liquor regulations.
上班禁止喝酒。
7.      Complete opening side duties.
完成开档工作。
8.      Remove soiled wares and other items from guest areas and support areas as assigned.
收取客房送餐的盘子刀叉并随时待命。
9.    Transport tray from rooms or support areas to breakdown area; separate wares and food according to procedures.
将房间内用餐完毕的餐盘食物送到指定地方，按照规定流程分类。
10.  Monitor and maintain cleanliness of IRD tables and IRD station.
监督维护送餐工作台和餐车的卫生。
11.  Place additional utensils and wares on IRD tables as specifically needed for orders.
为餐车准备多余的餐具以备不时之需。
12.  Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
预知顾客的需求，随时准备为客人服务。
13.  Maintain positive guest relations at all times.
随时保持积极的对客关系。
14.  Be familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
熟知当地所有的服务项目，名胜古迹，旅游景点，为客人提供咨询。
15.  Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
根据相关的流程处理客诉，直至客人满意。
16.  Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
确保送餐部的所有区域卫生达标，干净整洁。
17.  Clean and reset IRD tables immediately after retrieval in accordance with department procedures.
送餐完毕，清理餐车并重新摆放餐车。
18.  Replenish wares in side stations throughout shift.
随时补充工作台。
19.  Clean coffee machine and other beverage equipment as assigned to the established standards.
根据标准清洗咖啡机，榨汁机。
20.  Complete closing duties as assigned.
完成收档工作。
21.  Leave duty after reporting to supervisor.
下班需经过主管的同意
22.  Successful completion of the training/certification process.
通过培训，拿到相关证书。

Talent Profile 能力&技能需求
Minimum one year in IRD in five-star hotel
至少一年五星级酒店客房送餐经验
Clear understanding of service sequence.
完全了解服务流程
Ability to exert strong physical effort in transporting supplies from storeroom to IRD.
能从仓库搬运物品至送餐部
Complaint handling
处理投诉
Ability to ensure abundant physical movements throughout the work area.
工作时间能接受长期站立和走动

Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Auriga Spa, a French brasserie and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 Auriga Spa（御夫座水疗中心）、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel works closely with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received 18 Michelin stars. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in five years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得了米其林授予的18颗星。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续五年荣膺上海《米其林指南》一星食府殊荣。About Capella Hotel Group 嘉佩乐酒店集团简介：‍Capella Hotels and Resorts collection consists of properties in Singapore, Ubud, Bangkok, Hanoi, Sydni, Shanghai and Hainan. Future openings include exciting destinations such as Japan, Maldives, South Korea, Nanjing and Shenzhen.The exceptional hospitality group focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalised service.Capella Hotels and Resorts was named  Best Hotel Brand in the World in the Travel + Leisure World’s Best Awards 2023.For more information visit www.capellahotels.com嘉佩乐酒店及度假村旗下拥有位于新加坡、曼谷、河内、乌布、悉尼、上海和海南土福湾等地的多家度假酒店。在未来几年内，还将在日本、马尔代夫、韩国、南京和深圳等地陆续开设新的酒店。 嘉佩乐酒店及度假村荣获由全球知名的旅行生活方式媒体Travel + Leisure漫旅杂志美国版颁发的"2023年度世界旅行奖最佳酒店品牌"的殊荣。卓越的酒店品牌专注于为客人打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的专属匠心服务融为一体。更多信息，敬请登录网站 www.capellahotels.com。‍