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Job Level 岗位级别：Line Staff 基层员工
Report To 汇报给：Bell Captain 礼宾领班
Position Overview 岗位概述：
问候所有到达和离开酒店的客人，尤其是使用酒店提供的交通服务的客人。使用豪华轿车接送客人，并陪同客人从机场到酒店以及接待客人到酒店大堂进行入住办理。
Greets all guests and visitors upon their arrival, especially the one using Hotel Transportation Services. Transports guest with Hotel Limo. After arriving Capella’s Hotel escort guests to Hotel Lobby Area.
主要负责在客人入住期间及时满足客人的需求，并给予客人适当的关注。全面了解酒店的服务与设施，记录所有重要的交通数据。
Responsible for paying attention to guests’ needs throughout their stay. Knowing Capella’s hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation and vehicle data.
The Role 岗位职责：
用酒店豪华轿车安全的载送客人到指定地点。
Drive guest to their destination with Hotel Limo safely.
确保与客人的互动都是礼貌专业的和有效运用酒店的政策和程序以达到完美的服务。
Ensure all interactions with guests are handled professionally and with care by adhering to hotel’s policies and procedures.
确保记录所有交通工具记录都是完整正确的。
Ensure proper records are maintained for all transportation.
专业稳定的处理客人的需求。
Handle guests’ request/enquires in a professional and helpful manners.
确保客人抵达以及离开酒店的程序都是根据标准的步骤进行处理。
Follow hotel’s quality standards and procedures upon Guest Arrival and Departure.
协助客人机票预订，信息处理，交通安排，城市观光， 餐厅预订。
Assists guests in airline reservations/confirmation, handling of messages, transportation arrangement, city tours, restaurant reservation.
协调并确保客人行李的及时运送和领取。
Coordinate and ensure timely deliveries and collections of guests’ luggage.
有礼的迎接每一位客人。
Greet, welcome and anticipate every guests.
确保所有客人都享有亲切的离店服务。
Ensure every guest receives a fond farewell.
负责酒店轿车良好的保养及维修。
In charge of Hotel Limousine Maintenance.
有效率的满足客人的需求。
Accommodate all guest requests expediently and courteously.
常与酒店员工进行跟进以确保完成客人的需求。
Follow up with the culturist to ensure completion of guest’s requests.
载送客人到达目的地时能向客人分享酒店拥有的设施服务以及酒店周边的景点。
Identify and explain hotel facilities and features to guests while driving guests to their destination.
须及时处理客人投诉直到客人满意为止。
Handle guest complaints efficiently in order to satisfy the guests.
提供客人关于城市讯息以及一些交通建议。
Assist guests in providing city information and transportation suggestion.
传达客人想参观的景点的准确位置方向。
Provide accurate directions to guest’s inquiries regarding destinations of local area.
及时为客人打开大堂大门来欢迎每一位到来的客人以及离店客人。
Ensure lobby door is open immediately upon guest’s arrival and departure.
Talent Profile 能力&技能需求
拥有有效的驾照
Valid Driver License
拥有良好驾驶记录
Good Driving Record
拥有全职司机工作经验
Having experience as full-time driver
良好的沟通能力
Having good communication skills
国际联号工作经历：优先语言能力：中国普通话-熟练
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in eight years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续八年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management company specialising in luxury hotels, resorts, and serviced residences. Based in Singapore, the rapidly expanding group has two brands under its portfolio and properties across ten destinations. The award-winning Capella Hotels and Resorts is renowned for its service excellence, crafted luxury design and immersive experiences celebrating the locale, while Patina Hotels & Resorts is the group’s transformative luxury brand pioneering a fresh perspective in luxury hospitality.For more information visit www.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司，涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡，积极拓展全球版图，旗下拥有两个奢华酒店品牌——嘉佩乐和柏典，目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌，为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。更多详情，敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Kyoto, Hanoi, Taipei, Macau, Shanghai, and Hainan. Future openings include exciting destinations such as Florence, Riyadh, Nanjing and Shenzhen. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s “World’s Best Awards” in 2023, 2024 and 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、京都、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于佛罗伦萨、南京、深圳、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情，敬请登录 www.capellahotels.com.cn 品牌官方微信公众号：嘉佩乐酒店及度假村 品牌官方小红书：嘉佩乐酒店
