• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 免费三餐
• 住房补贴
• 管理规范
• 国际品牌
• 交通便利

Developing andMaintaining Budgets 开发和维护预算
 
Develops and manages all financial, employee     engagement and guest satisfaction plans and actions for Food and Beverage     departments. 管理所有餐饮部的财务和人员。制定和推动有关餐饮部的客户满意度计划
 
Maintains a positive cost management index for     kitchen and restaurant operations. 维持厨房和餐厅的正常运营的理想成本管理
 
Utilizes budgets to understand financial     objectives. 通过预算达到财务目标
Leading Food andBeverage Team 领导餐饮团队 
 
 Manages the     Food and Beverage departments (not catering sales). 管理餐饮部门(不是餐饮销售)
 
Supervises and manages employees. Manages all     day-to-day operations. Understands employee positions well enough to     perform duties in employees' absence. 监督和管理员工。管理日常运作。了解员工的岗位职责以便在员工缺岗是顶岗
 
Utilizes interpersonal and communication skills to     lead, influence, and encourage others; advocates sound financial/business     decision making; demonstrates honesty/integrity; leads by example. 利用人际关系和沟通技巧来领导、影响和鼓励员工;制定良好的商业决策;同时以身作则体现领导工作的诚实性和完整性
 
Oversees all culinary, restaurant,     beverage and room service operations. 负责监督所有烹饪、餐厅、饮料和送餐服务
 
Creates and     nurtures a property environment that emphasizes motivation, empowerment,     teamwork, continuous improvement and a passion for providing service. 创造和培养良好的工作氛围。强调态度、积极性、团队合作。持续改进并提供热情的服务
 
Provides     excellent customer service to all employees. 提供优秀的客户服务
 
Responds     quickly and proactively to employee's concerns. 对于员工的问题要积极和迅速的响应
 
Provides a     learning atmosphere with a focus on continuous improvement. 提供一个良好的学习氛围，注重长期的发展
 
Provides     proactive coaching and counseling to team members. 为团队成员提供积极的辅导和指导
 
Encourages     and builds mutual trust, respect, and cooperation among team members. 鼓励团队成员之间相互信任、尊重和合作
 
Ensures and     maintains the productivity level of employees. 确保和维护员工的生产力水平
 
Develops     specific goals and plans to prioritize, organize, and accomplish your     work. 制定具体目标和计划。组织并完成工作
 
Provides     the leadership, vision and direction to bring together and prioritize the     departmental goals in a way that will be efficient and effective. 将领导力,远景和发展方向紧密结合，以便有效的实现部门目标
 
Sets clear     expectations with the employees and team leaders and ensures that     appropriate rewards are given if expectations are exceeded. 与员工和团队共同设立明确的期望，如果超出了客人期望，团队领导人要确保适当的奖励
EnsuringExceptional Customer Service 确保卓越的客户服务
 
Provides     excellent customer service. 提供优秀的客户服务
 
Responds     quickly and proactively to guest's concerns. 对于员工的问题要积极和迅速的响应
 
Understands     the brand's service culture. 了解品牌的文化
 
Ensures     that all employees, team leaders and managers understand the brand's     service culture. 确保所有员工、团队领导和管理者理解品牌的服务文化
 
Sets service expectations for all guests internally     and externally. 为所有酒店内外的客人设置服务期望
 
Takes ownership of a guest complaint/problem until     it is resolved or it has been addressed by the appropriate manager or     employee. 帮助客人处理问题或投诉。直到问题已经通过适当的经理或员工得以解决。
 
Ensures all banquet functions are up to standard     and exceed guest's expectations. 确保所有宴会功能都符合标准,超出客人的期望
 
Provides services that are above and beyond for     customer satisfaction and retention. 确保提供的服务超出客人的满意
 
Improves service by communicating and assisting     individuals to understand guest needs, providing guidance, feedback, and     individual coaching when needed. 为了提高服务质量。员工人需要理解客人需求而与客人进行交流。应对其进行指导、反馈、或个别指导
 
Serves as a role model to demonstrate appropriate     behaviors. 作为一个榜样展示良好的行为
 
Manages day-to-day operations, ensuring the     quality, standards and meeting the expectations of the customers on a daily     basis. 管理日常运作,确保客户日常所需的服务质量及标准
Managing andConducting Human Resource Activities 管理和执行人力资源活动
 
Provides guidance and direction to subordinates,     including setting performance standards and monitoring performance. 对下属提供指导和方向,包括设定绩效标准和监控服务质量
 
Conducts performance reviews in a timely manner. 进行及时的绩效考核
 
Promotes both Guarantee of Fair Treatment and Open     Door policies. 促进公平待遇政策及门户开放政策
 
Identifies the developmental needs of others and     coaches, mentors, or otherwise helps others to improve their knowledge or     skills. 明确发展需要的人，教授,指导,以帮助下属改善知识或技能
 
Identifies the educational needs of others,     develops formal educational or training programs or classes, and teaches     or instructs others. 识别他人的教育需要,发展合理的教育或培训课程,指导其他人
 
Develops an action plan to attack need areas and     expand on strengths based on employee engagement and guest satisfaction     results. 基于员工满意度和客人满意的结果设计行动方案，提高需要改进的领域，扩大优势
AdditionalResponsibilities 额外责任
 
Complies with all corporate accounting procedures. 遵从公司所有的财务程序
 
Provides information to supervisors, co-workers,     and subordinates by telephone, in written form, e-mail, or in person. 向监管者提供信息和下属通电话、书面、电子邮件或者面谈
 
Analyzes information and evaluates results to     choose the best solution and solve problems. 对信息和评估结果进行分析选择最佳的解决方案解决问题
Ensures effective departmental communication andinformation systems through logs, department meetings and property meetings. 通过日志,部门会议和酒店会议确保有效的部门的沟通与信息管理

     
TALENT  PROFILE
        
Qualification
      
bachelor's degree in Business  Administration, Marketing, Hotel and Restaurant Management, or related major;  4 years’ experience in food and beverage, culinary, or related professional  area.
  
学士学位,工商管理、市场营销、酒店和餐厅管理或相关专业,四年的在食品和饮料,烹饪,或相关的专业领域的工作经验
          
Work  Experience
      
Experience and exposure in sales/marketing environment.  Hospitality qualification or work experience preferred.有市场营销工作经验的优先。有酒店管理资质或工作经验优先
          
Technical  Skills
      
Ability to identify needs with the  twin acts of probing and listening.能够通过看听识别客户需求
  
Strength of character coupled with  determination and self-discipline有较强势的性格同时具备自律性和决心
  
High level of self-confidence,  enthusiasm and initiative.     较高的自信，热情主动                                                
  
Fine art of communication  excellence. Ability to deal with different types of people. Effective use of  psychology.
  
卓越的沟通交流的能力，能够有效的利用心理学进行卓越的沟通交流，能够与不同类型的人交流
   

Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel works closely with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received 18 Michelin stars. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in six years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得了米其林授予的18颗星。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续六年荣膺上海《米其林指南》一星食府殊荣。About Capella Hotel Group 嘉佩乐酒店集团简介：‍Capella Hotels and Resorts collection consists of properties in Singapore, Ubud, Bangkok, Hanoi, Sydni, Shanghai and Hainan. Future openings include exciting destinations such as Japan, Maldives, South Korea, Nanjing and Shenzhen.The exceptional hospitality group focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalised service. Capella Hotels and Resorts was consecutively named  Best Hotel Brand in the World in the Travel + Leisure World’s Best Awards 2023 & 2024.For more information visit www.capellahotels.com嘉佩乐酒店及度假村旗下拥有位于新加坡、曼谷、河内、乌布、悉尼、上海和海南土福湾等地的多家度假酒店。在未来几年内，还将在日本、马尔代夫、韩国、南京和深圳等地陆续开设新的酒店。 嘉佩乐酒店及度假村在2023年和2024年两度荣获由全球知名的旅行生活方式媒体Travel + Leisure漫旅杂志美国版颁发的"年度世界旅行奖最佳酒店品牌"的殊荣。卓越的酒店品牌专注于为客人打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的专属匠心服务融为一体。更多信息，敬请登录网站 www.capellahotels.com。‍