招聘Bellperson 礼宾员_上海建业里嘉佩乐酒店招聘信息-最佳东方

Job Level 岗位级别：Line Staff 基层员工

Report To 汇报给：Bell Captain 礼宾领班

Position Overview 岗位概述：

Greet and welcome all the arrivals/departures. Deliver or collect guests luggage according to their request in timely manner. While doing rooming always provide the best service to the guests. Other than that, it is a must to have clear understanding about hotel product knowledge and facilities. Always provide the guests with the exact information.

有礼貌的问候所有入住客人以及离店客人。按照客人需求保管以及将行李送到客房或大堂。陪同客人到客房并为客人介绍酒店的所有设施以及酒店产品信息。除此之外，礼宾员需全面对酒店的产品知识与设施有所理解，在客人需求下为客人提供相关信息。

The Role 岗位职责：

Build good relationship with guests to obtain guest loyalty.

与客人建立良好关系以获得的客人忠诚度

Acquire complete knowledge and understanding about hotel’s product knowledge

拥有全面酒店产品知识以及了解

Have clear understanding on Capella’s policies and service standard.

对酒店的政策以及服务程序有所了解

Ensure all the delivery services are noted down accurately

确保所有与客人有关的送货服务都准确的记录下来

Able to deliver and collect guests’ luggage in a timely manner

协调并及时运送以及收取客人的行李

Ensure the traffic flow is smooth at the driveway

控制并确保车道保持通畅

Ensure the lobby always has people standing by

确保大堂一直有人在站岗

Able to tag, store and collect luggage according to guests’ requests

按照客人都要求正确的标记，储存以及取回客人的行李

Ensure lobby door is open immediately to the arrivals/departures

随时为抵达客人以及离店客人打开大门

Able to memorize guests’ profile and their preferences

记得每位住店客人的喜好

Have clear understanding about hotel’s product knowledge, for instance restaurant operation hour, room rates, types of room etc

对酒店的所有信息都拥有全面的了解，例如餐厅经营时间，酒店房价，酒店客房类型等等

Acquire information about local cultural heritage

了解上海当地景点以及上海文化遗产的信息

Able to provide confidentiality about guest’s profile

严格保密客人信息

Responds to requests from guests and staff enquiries in a timely manner and follow up to ensure guest satisfaction

及时回应客人的询问并时刻跟进以致客人满意为止

Assist in emergency situations as being the central communication center of the hotel

作为酒店中央通讯中心，协助处理紧急状况

Inform the culturists about the arrivals of VIPs, Site Visitors and Meeting Planners

为到来的VIPs客人以及常住客人提供独特的入住体验

Provide accurate information to guests regarding destinations of the local areas

传达正确的信息给客人

Always maintain the cleanliness of work area and equipment used

时刻保持工作区域的整洁

Greet, welcome and anticipate every guest. Best to greet them with their names.

保持微笑热烈欢迎客人的到来，尽可能使用客人名字来称呼他们

Provide a tour to guests around the hotel

为入住客人提供客房参观以便客人能了解酒店的各个信息

Talent Profile 能力&技能需求

Acquire working experience in hotel/resort (preferably luxury brands)

拥有酒店工作经验(特别是豪华品牌的酒店)

Have professional training in hospitality industry

有过专业化的训练

Able to communicate in Mandarin or English fluently

能够流畅的使用普通话或英语进行对话

Having good communication skills

良好的沟通能力

Able to operate basic computer skill

正确应用基本电脑系统

Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in seven years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续七年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTELS AND RESORTS关于嘉佩乐酒店及度假村：‍The Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Hanoi, Shanghai, and Hainan. Future openings include exciting destinations such as Taipei, Kyoto, Riyadh, Nanjing, Shenzhen and South Korea. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named the Best Hotel Brand in the Travel + Leisure ‘World’s Best Awards’ for 2023 and 2024. Capella Bangkok and Capella Singapore earned the distinction of being included in The World’s 50 Best Hotels in 2023 and 2024, with Capella Bangkok named The World’s Best Hotel and Asia’s Best Hotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visitcapellahotels.com嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、上海、海南土福湾等目的地的7家奢华度假酒店。计划即将于南京、深圳、台北、京都、利雅得、韩国等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel+ Leisure杂志美国版 2023 及2024 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店和新加坡嘉佩乐酒店荣登 2023 年及 2024年的全球 50 Best酒店榜单，其中曼谷嘉佩乐酒店在 2024年荣膺全球酒店榜单和亚洲酒店榜单的榜首。嘉佩乐酒店及度假村是全球酒店联盟 DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过100 个国家的 40 家奢华酒店品牌。更多详情，敬请登录www.capellahotels.com.cn。‍