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Job Level 岗位级别：Line Colleague 基层员工
Report To 汇报给：HSKP Manager 客房经理
Position Overview 岗位概述：
Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
协助客房管理人员管理日常活动。作为联络人协调客房部、工程部、前台和洗衣房的工作
The Role 岗位职责：
Familiar with hotel's policies and responsible for all the admin work in HSKP department
熟悉酒店的各项政策，协助客房部所有的文职工作。
Be responsible for the room key distribution and reclaim.
负责客房工作钥匙的发放、收回等管理工作。
Check the room status and ensure that all the room status is correct and kept up with the record in FO.
核对房态，保证客房状态记录准确，并与前厅部的客房状态保持一致。
Collect all the notice and report related to HSKP department and verify the information if there is anything unclear; pass the information to related colleagues in time
对有关方面的通知、报告要及时整理，有不明之处要立即核实，并通知到有关人员。
Familiar with the hotel occupancy, all the VIP information as well as check-in & out guest lists; inform related colleagues to prepare the room accordingly
熟悉客情，熟记当日进店、离店团队及贵宾的抵离时间和接待要求、规格，并督促有关人员提前准备
Responsible for passing the information of VIP rooms, CARE rooms as well as occupancy to Executive Housekeeper and other related colleagues
负责将当日的贵宾房、待修房及其它客情资料整理后交给客房部行政管家及其他相关人员。
Inform Engineering department if there is any maintenance requests; hand submit maintenance application form to Engineering and follow up the maintenance process
及时将客房维修要求通知到工程部，并传递维修单，督促其尽快解决
Responsible for the management of Lost & Found items.
接收、登记、保管、处理酒店范围内的遗留物品，登记造册，统一保管。
Responsible for the housekeeping department attendance record.
负责客房部员工的考勤记录。
Responsible for issuing and reclaim of all the HSKP items.
负责客房部借用物品的发放、回收以及保管
Check with Engineering about the room maintenance process and keep Assist HSKP Manager updates.
每日与工程部核对维修情况，并汇总上报客房副经理
Finish other works assigned by HSKP leaders.
完成上级安排的其它各项工作
Talent Profile 能力&技能需求
Service-oriented with good communication skills
良好的沟通及人际交往能力，有服务意识
Basic computer skills 基本的计算机操作技能
国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in seven years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续七年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management companyspecialising in luxury hotels, resorts, and serviced residences. Based inSingapore, the rapidly expanding group has two brands under its portfolio andproperties across eight destinations. The award-winning Capella Hotels andResorts is renowned for its service excellence, crafted luxury design andimmersive experiences celebrating the locale, while Patina Hotels & Resortsis the group’s transformative luxury brand pioneering a fresh perspective inluxury hospitality.For more information visitwww.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司，涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡，积极拓展全球版图，旗下拥有两个奢华酒店品牌——嘉佩乐和柏典，目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌，为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。 更多详情，敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of propertieslocated in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taipei, Macau, Shanghai, andHainan. Future openings include exciting destinations such as Kyoto, Riyadh,Nanjing and Shenzhen. The exceptional hospitality brand, taking its name fromthe brightest star of the Auriga constellation, shines a spotlight on localheritage, culture and community whilst crafting authentic guest experienceswith the highest level of personalised service and combining a legacy ofthoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s“World’s Best Awards” in 2023 and 2024. Capella Bangkok and Capella Singaporeearned the distinction of being included in The World’s 50 Best Hotels in 2023, 2024 and 2025. Capella Bangkok was named The World’s Best Hotel and Asia’s BestHotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brandloyalty programme representing a collection of 40 independent hotel brands over100 countries worldwide.For more information,visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于南京、深圳、京都、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店荣登 2023 年度全球 50 佳酒店全球榜单及亚洲榜单的桂冠，Côte by Mauro Colagreco 餐厅摘得了2025 泰国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情，敬请登录 www.capellahotels.com.cn 品牌官方微信公众号：嘉佩乐酒店及度假村 品牌官方小红书：嘉佩乐酒店
