招聘Office Coordinator 客房协调员_上海建业里嘉佩乐酒店招聘信息-最佳东方

Job Level 岗位级别：Line Colleague 基层员工

Report To 汇报给：Assist. HSKP Manager 客房副经理

Position Overview 岗位概述：

Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.

协助客房管理人员管理日常活动。作为联络人协调客房部、工程部、前台和洗衣房的工作

The Role 岗位职责：

Familiar with hotel's policies and responsible for all the admin work in HSKP department

熟悉酒店的各项政策，协助客房部所有的文职工作。

Be responsible for the room key distribution and reclaim.

负责客房工作钥匙的发放、收回等管理工作。

Check the room status and ensure that all the room status is correct and kept up with the record in FO.

核对房态，保证客房状态记录准确，并与前厅部的客房状态保持一致。

Collect all the notice and report related to HSKP department and verify the information if there is anything unclear; pass the information to related colleagues in time

对有关方面的通知、报告要及时整理，有不明之处要立即核实，并通知到有关人员。

Familiar with the hotel occupancy, all the VIP information as well as check-in & out guest lists; inform related colleagues to prepare the room accordingly

熟悉客情，熟记当日进店、离店团队及贵宾的抵离时间和接待要求、规格，并督促有关人员提前准备

Responsible for passing the information of VIP rooms, CARE rooms as well as occupancy to Executive Housekeeper and other related colleagues

负责将当日的贵宾房、待修房及其它客情资料整理后交给客房部行政管家及其他相关人员。

Inform Engineering department if there is any maintenance requests; hand submit maintenance application form to Engineering and follow up the maintenance process

及时将客房维修要求通知到工程部，并传递维修单，督促其尽快解决

Responsible for the management of Lost & Found items.

接收、登记、保管、处理酒店范围内的遗留物品，登记造册，统一保管。

Responsible for the housekeeping department attendance record.

负责客房部员工的考勤记录。

Responsible for issuing and reclaim of all the HSKP items.

负责客房部借用物品的发放、回收以及保管

Check with Engineering about the room maintenance process and keep Assist HSKP Manager updates.

每日与工程部核对维修情况，并汇总上报客房副经理

Finish other works assigned by HSKP leaders.

完成上级安排的其它各项工作

Talent Profile 能力&技能需求

Service-oriented with good communication skills

良好的沟通及人际交往能力，有服务意识

Basic computer skills 基本的计算机操作技能

Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Auriga Spa, a French brasserie and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 Auriga Spa（御夫座水疗中心）、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel works closely with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received 18 Michelin stars. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in five years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得了米其林授予的18颗星。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续五年荣膺上海《米其林指南》一星食府殊荣。About Capella Hotel Group 嘉佩乐酒店集团简介：‍Capella Hotels and Resorts collection consists of properties in Singapore, Ubud, Bangkok, Hanoi, Sydni, Shanghai and Hainan. Future openings include exciting destinations such as Japan, Maldives, South Korea, Nanjing and Shenzhen.The exceptional hospitality group focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalised service.Capella Hotels and Resorts was named Best Hotel Brand in the World in the Travel + Leisure World’s Best Awards 2023.For more information visit www.capellahotels.com嘉佩乐酒店及度假村旗下拥有位于新加坡、曼谷、河内、乌布、悉尼、上海和海南土福湾等地的多家度假酒店。在未来几年内，还将在日本、马尔代夫、韩国、南京和深圳等地陆续开设新的酒店。嘉佩乐酒店及度假村荣获由全球知名的旅行生活方式媒体Travel + Leisure漫旅杂志美国版颁发的"2023年度世界旅行奖最佳酒店品牌"的殊荣。卓越的酒店品牌专注于为客人打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的专属匠心服务融为一体。更多信息，敬请登录网站 www.capellahotels.com。‍