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Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：HSKP Supervisor 客房主管
Position Overview 岗位概述：
The Room Attendant is an essential member of the Housekeeping team dedicated to providing exceptional quality and service to our guests, including room cleaning, housekeeping daily service, turndown service, etc. The Housekeeping team works tirelessly behind the scenes making sure that every Guest Room and Public Area is impeccable at all times.
客房服务员是客房部团队的重要成员，致力于为客人提供卓越的质量和服务,，包括客房清洁，客房日常服务，夜床服务等。客房管理团队在幕后不懈地工作，确保每间客房和公共区域始终完美无缺。
The Role 岗位职责：
1. Check the room status and inform the HSKP captain/supervisor.
检查房间状态并将检查情况报告给客房领班/主管。
2. According to working procedures and standards, clean the room and floor.
按照工作程序和标准清扫各种房间并保持楼道的整洁。
3. Keep the lost fund safely, meet guest’s reasonable needs.
正确处理客人遗留的物品，满足客人各种合理的要求。
4. Make sure every equipment works well.
负责保养所使用的设备，使之处于良好的工作状态。
5. Use and keep master key correctly.
正确使用及保管万能钥匙。
6. Fill in working reports and consumer list of Mini Bar。
填写有关工作报告和迷你吧消费单。
7. Check every kind of equipment in working areas, report the problems in time.
负责检查所管辖区域内各种设备，及时报告区域内的工程问题。
8. Sign up the in and out time on the room list.
做房单上必须标明进、出客房的时间。
9. Report unusual situation in time.
及时报告客房内的异常情况。
10. Ability to use firefighting equipment, following the hotel rules when the fire happen.
熟悉酒店消防预案并能熟练使用灭火器材；在火灾发生时严格按酒店消防预案执行。
11. Ability to use detergent.
安全正确使用清洁剂。
12. Communicate with guests and superior.
与客人及上级保持有效的沟通。
13. Report and record hotel items in rooms.
及时报告并记录在客房内丢失的物品。
Talent Profile 能力&技能需求
One year working experience of the same position in five-star hotel
一年五星级酒店同岗位工作经验
Service-oriented with good communication skills
良好的沟通及人际交往能力，有服务意识
国际联号工作经历：优先语言能力：中国普通话-熟练
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in seven years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续七年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management companyspecialising in luxury hotels, resorts, and serviced residences. Based inSingapore, the rapidly expanding group has two brands under its portfolio andproperties across eight destinations. The award-winning Capella Hotels andResorts is renowned for its service excellence, crafted luxury design andimmersive experiences celebrating the locale, while Patina Hotels & Resortsis the group’s transformative luxury brand pioneering a fresh perspective inluxury hospitality.For more information visitwww.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司，涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡，积极拓展全球版图，旗下拥有两个奢华酒店品牌——嘉佩乐和柏典，目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌，为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。 更多详情，敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of propertieslocated in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taipei, Macau, Shanghai, andHainan. Future openings include exciting destinations such as Kyoto, Riyadh,Nanjing and Shenzhen. The exceptional hospitality brand, taking its name fromthe brightest star of the Auriga constellation, shines a spotlight on localheritage, culture and community whilst crafting authentic guest experienceswith the highest level of personalised service and combining a legacy ofthoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s“World’s Best Awards” in 2023 and 2024. Capella Bangkok and Capella Singaporeearned the distinction of being included in The World’s 50 Best Hotels in 2023, 2024 and 2025. Capella Bangkok was named The World’s Best Hotel and Asia’s BestHotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brandloyalty programme representing a collection of 40 independent hotel brands over100 countries worldwide.For more information,visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于南京、深圳、京都、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店荣登 2023 年度全球 50 佳酒店全球榜单及亚洲榜单的桂冠，Côte by Mauro Colagreco 餐厅摘得了2025 泰国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情，敬请登录 www.capellahotels.com.cn 品牌官方微信公众号：嘉佩乐酒店及度假村 品牌官方小红书：嘉佩乐酒店
