Head Server 餐厅领班
5千-6千
停止招聘
发布于 2024-07-03
Head Server 餐厅领班
5千-6千
上海-徐汇区 | 1年以上 | 大专
停止招聘
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职位描述

Job Level 岗位级别:Captain 领班

Report To 汇报给:F&B Supervisor 餐饮主管

Position Overview 岗位概述:

The scope of this position is to ensure the delivery of highest quality of customer service and welcoming; as well as working together with the restaurant and bar teams on organizing the flow in order to run a smooth operation

该岗位需要为客人提供高质量的引领,迎送服务,并能很好的协同餐厅酒吧开展组织安排工作。


The Role 岗位职责:

Maintain complete knowledge of restaurant capacity, layout, and operation hours.

完全了解餐厅的座位数 整体布局和营业时间

Knowledgable on all F&B sold. (cooking method, ingredients, duration etc.)

完全了解餐饮部的产品(烹饪方法,配料,烹饪时间等)

Complete knowledge of correct maintenance and use of equipment.

完全掌握设施设备的保养维护与使用

Comply with all departmental policies/service procedures.

遵守各个部门的规章制度和服务流程

Complete opening & closing side duties as assigned.

完全掌握指定开档收挡的工作内容

Organize assigned station and ensure readiness prior to guest arrival.

客人就餐之前工作台应准备就绪

Review daily specials, sold out items throughout the shift.

了解全天的的每日特选和售罄的产品

Anticipate guests' needs, respond promptly and acknowledge all guests.

提前预知顾客的需求,及时回应客人

Be familiar with all services, local attractions to respond to guest inquiries.

应熟悉各种服务,能为客人提供当地特色的讯息

Complete all closing reports as assigned and leave duty after reporting to supervisor.

完成当天所有工作,下班应告知主管


Talent Profile 能力&技能需求

Minimum one year in a similar position in a high end renowned restaurant or a luxury hotel or Michelin stars restaurant

至少一年高端餐饮,五星级酒店相同职位经验

Clear understanding of service sequence.

完全了解服务流程

Strong English communication skills both verbally and written

较强的英语听说写沟通能力

Complaint handling

处理投诉

Leading by example

树立榜样

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
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公司地址
上海市徐汇区建国西路480号
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职位联系人
人力资源部 韦女士
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人力资源部 韦女士

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成,现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery(生活方式品牌的零售目的地)组成。这些“石库门”建筑经过精心修复,结合了传统的上海风格和西方的建筑风格(于19世纪60年代首现于上海)。随着上海的快速发展,越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起,使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村,坐拥 55 栋别墅,并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”,这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in seven years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作,他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续七年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management companyspecialising in luxury hotels, resorts, and serviced residences. Based inSingapore, the rapidly expanding group has two brands under its portfolio andproperties across eight destinations. The award-winning Capella Hotels andResorts is renowned for its service excellence, crafted luxury design andimmersive experiences celebrating the locale, while Patina Hotels & Resortsis the group’s transformative luxury brand pioneering a fresh perspective inluxury hospitality.For more information visitwww.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司,涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡,积极拓展全球版图,旗下拥有两个奢华酒店品牌——嘉佩乐和柏典,目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌,为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。 更多详情,敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of propertieslocated in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taipei, Macau, Shanghai, andHainan. Future openings include exciting destinations such as Kyoto, Riyadh,Nanjing and Shenzhen. The exceptional hospitality brand, taking its name fromthe brightest star of the Auriga constellation, shines a spotlight on localheritage, culture and community whilst crafting authentic guest experienceswith the highest level of personalised service and combining a legacy ofthoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s“World’s Best Awards” in 2023 and 2024. Capella Bangkok and Capella Singaporeearned the distinction of being included in The World’s 50 Best Hotels in 2023, 2024 and 2025. Capella Bangkok was named The World’s Best Hotel and Asia’s BestHotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brandloyalty programme representing a collection of 40 independent hotel brands over100 countries worldwide.For more information,visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于南京、深圳、京都、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验,将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版  2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店荣登 2023 年度全球 50 佳酒店全球榜单及亚洲榜单的桂冠,Côte by Mauro Colagreco 餐厅摘得了2025 泰国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一,其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情,敬请登录 www.capellahotels.com.cn 品牌官方微信公众号:嘉佩乐酒店及度假村 品牌官方小红书:嘉佩乐酒店
上海市徐汇区建国西路480号
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