招聘Head Server 餐厅领班_上海建业里嘉佩乐酒店招聘信息-最佳东方

Job Level 岗位级别：Captain 领班

Report To 汇报给：F&B Supervisor 餐饮主管

Position Overview 岗位概述：

The scope of this position is to ensure the delivery of highest quality of customer service and welcoming; as well as working together with the restaurant and bar teams on organizing the flow in order to run a smooth operation

该岗位需要为客人提供高质量的引领，迎送服务，并能很好的协同餐厅酒吧开展组织安排工作。

The Role 岗位职责：

Maintain complete knowledge of restaurant capacity, layout, and operation hours.

完全了解餐厅的座位数整体布局和营业时间

Knowledgable on all F&B sold. (cooking method, ingredients, duration etc.)

完全了解餐饮部的产品（烹饪方法，配料，烹饪时间等）

Complete knowledge of correct maintenance and use of equipment.

完全掌握设施设备的保养维护与使用

Comply with all departmental policies/service procedures.

遵守各个部门的规章制度和服务流程

Complete opening & closing side duties as assigned.

完全掌握指定开档收挡的工作内容

Organize assigned station and ensure readiness prior to guest arrival.

客人就餐之前工作台应准备就绪

Review daily specials, sold out items throughout the shift.

了解全天的的每日特选和售罄的产品

Anticipate guests' needs, respond promptly and acknowledge all guests.

提前预知顾客的需求，及时回应客人

Be familiar with all services, local attractions to respond to guest inquiries.

应熟悉各种服务，能为客人提供当地特色的讯息

Complete all closing reports as assigned and leave duty after reporting to supervisor.

完成当天所有工作，下班应告知主管

Talent Profile 能力&技能需求

Minimum one year in a similar position in a high end renowned restaurant or a luxury hotel or Michelin stars restaurant

至少一年高端餐饮，五星级酒店相同职位经验

Clear understanding of service sequence.

完全了解服务流程

Strong English communication skills both verbally and written

较强的英语听说写沟通能力

Complaint handling

处理投诉

Leading by example

树立榜样

Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Auriga Spa, a French brasserie and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 Auriga Spa（御夫座水疗中心）、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel works closely with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received 18 Michelin stars. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in five years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得了米其林授予的18颗星。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续五年荣膺上海《米其林指南》一星食府殊荣。About Capella Hotel Group 嘉佩乐酒店集团简介：‍Capella Hotels and Resorts collection consists of properties in Singapore, Ubud, Bangkok, Hanoi, Sydni, Shanghai and Hainan. Future openings include exciting destinations such as Japan, Maldives, South Korea, Nanjing and Shenzhen.The exceptional hospitality group focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalised service.Capella Hotels and Resorts was named Best Hotel Brand in the World in the Travel + Leisure World’s Best Awards 2023.For more information visit www.capellahotels.com嘉佩乐酒店及度假村旗下拥有位于新加坡、曼谷、河内、乌布、悉尼、上海和海南土福湾等地的多家度假酒店。在未来几年内，还将在日本、马尔代夫、韩国、南京和深圳等地陆续开设新的酒店。嘉佩乐酒店及度假村荣获由全球知名的旅行生活方式媒体Travel + Leisure漫旅杂志美国版颁发的"2023年度世界旅行奖最佳酒店品牌"的殊荣。卓越的酒店品牌专注于为客人打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的专属匠心服务融为一体。更多信息，敬请登录网站 www.capellahotels.com。‍