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Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：IRD & Banquet Supervisor 客房送餐&宴会主管
Position Overview 岗位概述：
Providing qualified food and beverage service to guests, according to hotel specifications, courteously and efficiently in both guest rooms and public areas. Maintain cleanliness of room service areas and equipment. Stock all wares and equipment needed for IRD service. Recording all IRD orders in a professional manner accurately.
为客房或者公共区域的客人提供高效便捷的用餐体验，负责送餐部的卫生设施设备的维护，存放所有送餐部的物品，礼貌的纪录客人的送餐需求。
The Role 岗位职责：
Maintain complete knowledge of IRD tables, guest rooms, hotel guest floor layouts, hours of operation and proper IRD table set up.
熟知所有的房间类型，住店客人，楼层分布，营业时间，送餐摆台
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
掌握正确的设备维护和使用方法，使用指定的设备。
Maintain complete knowledge and comply with all departmental policies/service procedures.
熟知各部门的规章制度和服务流程
Have complete knowledge of IRD menu
熟知送餐菜单
Be able to answer the IRD telephone within three rings and professionally and accurately record order, offering menu items and menu explanations
三秒钟内接听客人电话，纪录客人订餐需求，给客人提供送餐的品名，解释菜品
Maintain knowledge of and strictly abide by state liquor regulations.
上班禁止喝酒
Complete opening side duties.
完成班次工作
Remove soiled wares and other items from guest areas and support areas as assigned.
收取客房送餐的盘子刀叉并随时待命
Transport tray from rooms or support areas to breakdown area; separate wares and food according to procedures.
将房间内用餐完毕的餐盘食物送到指定地方，按照规定流程分类
Monitor and maintain cleanliness of IRD tables and IRD station.
监督维护送餐工组台和餐车的卫生
Place additional utensils and wares on IRD tables as specifically needed for orders.
为餐车准备多余的餐具以备不时之需
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
预知顾客的需求，随时准备为客人服务
Maintain positive guest relations at all times.
随时保持积极的对客关系
Be familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
熟知当地所有的服务项目，名胜古迹，旅游景点，为客人提供咨询
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
根据相关的流程出理客诉，直至客人满意
Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
确保送餐部的所有卫生，干净整洁
Clean and reset IRD tables immediately after retrieval in accordance with department procedures.
送餐完毕，清理餐车并重新摆放餐车
Replenish wares in side stations throughout shift.
随时补充工作台
Clean coffee machine and other beverage equipment as assigned to the established standards.
根据标准清洗咖啡机，榨汁机
Complete closing duties as assigned.
完成收档工作
Leave duty after reporting to supervisor.
下班需经过主管的同意
Successful completion of the training/certification process.
通过培训，拿到相关证书
Talent Profile 能力&技能需求
Ability to transport supplies from storeroom to IRD.
能从仓库搬运物品至送餐部
Detail-oriented and have spirit of team work
关注细节并且有团队合作精神
国际联号工作经历：优先语言能力：英语-良好
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in seven years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续七年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management companyspecialising in luxury hotels, resorts, and serviced residences. Based inSingapore, the rapidly expanding group has two brands under its portfolio andproperties across eight destinations. The award-winning Capella Hotels andResorts is renowned for its service excellence, crafted luxury design andimmersive experiences celebrating the locale, while Patina Hotels & Resortsis the group’s transformative luxury brand pioneering a fresh perspective inluxury hospitality.For more information visitwww.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司，涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡，积极拓展全球版图，旗下拥有两个奢华酒店品牌——嘉佩乐和柏典，目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌，为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。 更多详情，敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of propertieslocated in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taipei, Macau, Shanghai, andHainan. Future openings include exciting destinations such as Kyoto, Riyadh,Nanjing and Shenzhen. The exceptional hospitality brand, taking its name fromthe brightest star of the Auriga constellation, shines a spotlight on localheritage, culture and community whilst crafting authentic guest experienceswith the highest level of personalised service and combining a legacy ofthoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s“World’s Best Awards” in 2023 and 2024. Capella Bangkok and Capella Singaporeearned the distinction of being included in The World’s 50 Best Hotels in 2023, 2024 and 2025. Capella Bangkok was named The World’s Best Hotel and Asia’s BestHotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brandloyalty programme representing a collection of 40 independent hotel brands over100 countries worldwide.For more information,visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于南京、深圳、京都、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店荣登 2023 年度全球 50 佳酒店全球榜单及亚洲榜单的桂冠，Côte by Mauro Colagreco 餐厅摘得了2025 泰国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情，敬请登录 www.capellahotels.com.cn 品牌官方微信公众号：嘉佩乐酒店及度假村 品牌官方小红书：嘉佩乐酒店
