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Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：SPA Manager 水疗经理
Position Overview 岗位概述：
The spa therapist addresses the needs of all guests, ensures and exceeds guest expectation.
水疗中心理疗师需要准确地知道客人的需求以确保达到甚至超越客人期望。
As a frontline service position, the spa therapist maintains a professional image and skills at all times. Therapist promotes suitable service program to guests.
作为前线服务人员，理疗师应始终秉承着专业的技能，适时适当地将促销项目推荐给客人。
He/she is able to work independently and effectively handle multiple guests' complain during treatment.
能够独立完成自己的工作，快速有效地处理客人在理疗中出现的各种不适感或者不满意。
Therapist needs to know spa product knowledge well.
理疗师能够透彻的了解与知晓水疗产品知识。
Prepare spa treatment room before guest comes in and clean up spa treatment room according to the standard.
理疗师需要提前准备好理疗房，并且在理疗结束后能够按标准清洁理疗房。
The Role 岗位职责：
Follow punch in /out procedures.
遵循正常上班考勤制度和上班流程
Utilize the logbook and follow daily work sheet.
使用工作笔记并遵循日常工作表
Keep work area neat, clean; communicate in a professional way; keep quiet in SPA area.
确保工作区域整洁，干净，谈吐以达到标准，并且保持安静
Provide information to guests about the services offered in the Spa as well as the Resort.
给客人提供有关服务的多方面，有效的信息
Understand benefits, indications and contraindications of all spa services.
了解所有水疗服务的益处、适应症和禁忌
Utilize all of the professional products safely and accurately.
安全、准确地使用所有专业产品
Provide professional treatments for any guest including but not limited to massage, facial treatments and body treatments.
提供专业的理疗服务给任何客人，不仅仅局限在按摩，脸部护理和身体皮肤护理
Upsell treatments to guests.
能够升级销售水疗项目给客人
Recommend further treatments to your guest to help with their concerns.
向你的客人推荐进一步的治疗来帮助他们解决问题
Recommend retail product to your guest.
专业的推荐零售产品给客人以维持理疗效果
Meet/Exceed retail targets.
达到或者超越零售产品销售目标
Work as part of a team to ensure effective running of the Spa department.
紧密的团队合作确保部门高效的运行
Perform duties as instructed to prevent injury or others’ injury.
根据正确指导，细心的工作，以防自己或别人受伤
Identify and report hazards.
认知和报告危险
Be calm and patient when dealing with guests at all times.
跟客人沟通时总是能够沉静，耐心
Respond properly in any emergency or unsafe situation.
在任何紧急或不安全的情况下都要做出适当的反应
Perform other tasks or projects as assigned by hotel management.
完成管理层分配的其他任务或项目
Talent Profile 能力&技能需求
Well-trained Facial and Boday Massage Skills
熟练专业的面部及身体按摩技能
Luxury SPA working experience is preferred
有奢华水疗工作经验的候选人将被优先考虑
Great service sense and attitude
优秀的服务意识及服务态度
国际联号工作经历：优先语言能力：英语-一般
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in seven years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续七年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management companyspecialising in luxury hotels, resorts, and serviced residences. Based inSingapore, the rapidly expanding group has two brands under its portfolio andproperties across eight destinations. The award-winning Capella Hotels andResorts is renowned for its service excellence, crafted luxury design andimmersive experiences celebrating the locale, while Patina Hotels & Resortsis the group’s transformative luxury brand pioneering a fresh perspective inluxury hospitality.For more information visitwww.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司，涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡，积极拓展全球版图，旗下拥有两个奢华酒店品牌——嘉佩乐和柏典，目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌，为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。 更多详情，敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of propertieslocated in Singapore, Sydney, Ubud, Bangkok, Hanoi, Taipei, Macau, Shanghai, andHainan. Future openings include exciting destinations such as Kyoto, Riyadh,Nanjing and Shenzhen. The exceptional hospitality brand, taking its name fromthe brightest star of the Auriga constellation, shines a spotlight on localheritage, culture and community whilst crafting authentic guest experienceswith the highest level of personalised service and combining a legacy ofthoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s“World’s Best Awards” in 2023 and 2024. Capella Bangkok and Capella Singaporeearned the distinction of being included in The World’s 50 Best Hotels in 2023, 2024 and 2025. Capella Bangkok was named The World’s Best Hotel and Asia’s BestHotel in 2024, with Côte by Mauro Colagreco elevated to Two MICHELIN Stars for2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brandloyalty programme representing a collection of 40 independent hotel brands over100 countries worldwide.For more information,visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于南京、深圳、京都、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。曼谷嘉佩乐酒店荣登 2023 年度全球 50 佳酒店全球榜单及亚洲榜单的桂冠，Côte by Mauro Colagreco 餐厅摘得了2025 泰国米其林餐厅指南二星荣誉。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情，敬请登录 www.capellahotels.com.cn 品牌官方微信公众号：嘉佩乐酒店及度假村 品牌官方小红书：嘉佩乐酒店
