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Job Level 岗位级别：Supervisor 主管
Report To 汇报给：Assist. HSKP Manager 客房副经理
Position Overview 岗位概述：
Inspect guest rooms after cleaning to ensure quality standards. Run housekeeping report; verify room status; confirm discrepant rooms; prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping Manger in daily operation. Keep a smooth communication with Engineering and Front Office. Prepare, distribute, and communicate changes in assignment sheets. Complete required paperwork. Assist in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees.
对打扫干净的客房进行检查，确保质量标准。打印客房报表，验证客房状态，确定不一致的客房，确定客房清洁的优先顺序，并更新退房状态。协助客房管理层管理部门日常运营，协调客房部与工程部、前台的沟通。准备、工作报表，完成所需的文书工作。协助培训、评估、咨询、惩戒、激励和指导员工等工作。
The Role 岗位职责：
o Check the employees’ grooming, behaviour and attendance
检查服务员的仪表仪容，行为规范及出勤状况。
o Take charge of CTE, share information
主持员工晨会，传达有关事宜。
o Arrange task and work in next day.
安排、部署当天工作任务；合理安排好第二天的人员及工作。
o Check service areas and working room.
检查服务区域、工作间的卫生状况。
o Check working standards of staff.
督导楼层服务员按照工作程序和标准进行操作。
o Check the numbers of items in working room.
检查物品、布巾、备品、清洁剂的存贮情况。
o Keep the master keys.
保管楼层万能钥匙。
o Check the VIP rooms and others.
检查所有VIP房间和其它房间。
o Control cleaning supplies, control costs.
控制客用品、清洁用品的发放、领取，做好成本控制。
o Fill in lost and damaged report and shift records.
填写丢失、损坏报告和交班日志。
o Check the rooms that needs cleaning every day.
核对确认每天需清洁的客房，避免客房遗漏未清洁。
o Make sure all lost and found items are well kept and assist HSKP Coordinator to keep and deliver the lost and found items.
确保所有的客人遗失物品全部交到办公室，协助文员做好遗留物的保管、发放工作。
o Report the room status in time.
及时报告房间状态。
o Cooperate with Engineering to follow up the repaired room.
与工程部密切配合，跟踪维修项目。
o Make sure the equipment works well.
检查、督促清洗、保养清洁设备，确保设施设备的完好。
o Solve the guest complains.
处理并反馈当班期间放生的各类问题及客人投诉。
o Arrange cleaning work.
组织安排计划性的清洁工作。
o Guide the staff do the cleaning work.
指导员工做好大清工作。
o Know the fire prevention program.
了解安全即防火程序。
o Do the shift records.
当班结束后，做好与下一班的交接工作。
o Regularly conduct performance evaluations of subordinates, judge by reward and punishment.
定期对下属进行绩效评估，提出奖惩建议。
o Finish other works assigned by leaders.
完成上级安排的其它各项工作
Talent Profile 能力&技能需求
One year working experience of the same position in five-star hotel (luxury hotel working experience would be preferred)
一年五星级酒店同岗位工作经验（奢华酒店工作经验将被优先考虑）
Service-oriented with good communication skills
良好的沟通及人际交往能力，有服务意识
Basic computer skills 基本的计算机操作技能
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Originally built in the 1930s by French real estate company Foncière et Immobilière de Chine, the Jian Ye Li estate located within the historical and cultural preservation zone of the Xuhui District is comprised of the ultra-luxury Capella Shanghai, Capella Residences and The Gallery, a retail destination for lifestyle brands. Sensitively restored for the affluent clientele, these “shikumen” buildings are a marriage of traditional Shanghainese and Western architectural styles which first appeared in the 1860s. Due to Shanghai’s rapid development, original “shikumen” houses are a rarity against the glistening skyscrapers and modern architecture. The Jian Ye Li estate is a showcase of Shanghai’s residential heritage featuring Chinese courtyard houses with Parisian flair. 坐落在徐汇区历史文化风貌保护区的建业里最初由法国地产商Foncière et Immobilière de Chine 于上世纪30年代建成，现在由超奢华的上海嘉佩乐酒店、嘉佩乐公寓和The Gallery（生活方式品牌的零售目的地）组成。这些“石库门”建筑经过精心修复，结合了传统的上海风格和西方的建筑风格（于19世纪60年代首现于上海）。随着上海的快速发展，越来越多的金碧辉煌的摩天大楼和现代建筑拔地而起，使得原始“石库门”住宅成为了“稀有珍品”。重塑后的建业里展现出将海派文化和巴黎风格相结合的上海住宅旧日风貌。Capella Shanghai, is the city’s all-villa urban resort with 55 villas complemented by the legendary Capella Living Room, the award-winning Capella Wellness, a French restaurant and intimate event venues. Capella Residences are fully functional with 40 apartments for the discerning clientele in search of ultra-luxury accommodation. The Gallery, which forms the facade of the Jian Ye Li estate, is a collection of niche retail lifestyle brands. 上海嘉佩乐酒店是全别墅式城市度假村，坐拥 55 栋别墅，并辅以传奇色彩的嘉佩乐客厅、备受赞誉的 嘉佩乐水疗中心、法式餐厅和私人活动场馆。嘉佩乐公寓于为寻找超奢华住宅的眼光独到的客户带来40套公寓。The Gallery 则是建业里的“门面”，这里聚集了众多精品零售品牌。The Hotel keeps close cooperation with Mr. Pierre Gagnaire whose 16 famous restaurants all over the world have received numerous awards. The Hotel restaurant le Comptoir de Pierre Gagnaire is Mr. Pierre Gagnaire's first restaurant in mainland China and conferred one star in eight years consecutively in Michelin Guide Shanghai.酒店与Pierre Gagnaire先生紧密合作，他旗下遍布全球的16家著名餐厅已经获得诸多殊荣。酒店餐厅le Comptoir de Pierre Gagnaire是Pierre Gagnaire先生在中国大陆的第一家餐厅并连续八年荣膺上海《米其林指南》一星食府。ABOUT CAPELLA HOTEL GROUPCapella Hotel Group is a leading hospitality management company specialising in luxury hotels, resorts, and serviced residences. Based in Singapore, the rapidly expanding group has two brands under its portfolio and properties across ten destinations. The award-winning Capella Hotels and Resorts is renowned for its service excellence, crafted luxury design and immersive experiences celebrating the locale, while Patina Hotels & Resorts is the group’s transformative luxury brand pioneering a fresh perspective in luxury hospitality.For more information visit www.capellahotelgroup.com.关于嘉佩乐酒店集团嘉佩乐酒店集团是全球领先的酒店管理公司，涵盖奢华酒店和度假村及服务公寓。集团总部位于新加坡，积极拓展全球版图，旗下拥有两个奢华酒店品牌——嘉佩乐和柏典，目前旗下酒店和度假村及服务公寓项目遍及全球目的地。屡获殊荣的嘉佩乐酒店及度假村凭借细致入微的匠心服务、标新领异的设计理念以及远见卓识的文化呈现而享誉全球。柏典酒店及度假村则是倡导超前革新奢华旅行概念的品牌，为寻找重塑和创新、尊崇可持续发展理念的新时代旅行者特别设计。更多详情，敬请登录 www.capellahotelgroup.comABOUT CAPELLA HOTELS AND RESORTSThe Capella Hotels and Resorts constellation consists of properties located in Singapore, Sydney, Ubud, Bangkok, Kyoto, Hanoi, Taipei, Macau, Shanghai, and Hainan. Future openings include exciting destinations such as Florence, Riyadh, Nanjing and Shenzhen. The exceptional hospitality brand, taking its name from the brightest star of the Auriga constellation, shines a spotlight on local heritage, culture and community whilst crafting authentic guest experiences with the highest level of personalised service and combining a legacy of thoughtful design. Capella was named Best Hotel Brand in Travel + Leisure’s “World’s Best Awards” in 2023, 2024 and 2025. Capella Hotels and Resorts is a member of GHA DISCOVERY, a multi-brand loyalty programme representing a collection of 40 independent hotel brands over 100 countries worldwide.For more information, visit www.capellahotels.com.Instagram @capellahotels | Linkedin @capellahotels关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村旗下目前拥有位于新加坡、乌布、曼谷、京都、河内、悉尼、台北、澳门、上海、海南土福湾等目的地的奢华度假酒店。计划即将于佛罗伦萨、南京、深圳、利雅得等目的地陆续璀璨揭幕新酒店。秉承卓越的嘉佩乐品牌专注于为宾客打造地道本真的文化体验，将精心设计的传奇建筑与细致周到的温暖匠心服务融为一体。嘉佩乐酒店及度假村荣获 Travel + Leisure 杂志美国版 2023 、 2024及2025 年度世界旅行奖全球最佳酒店品牌的殊荣。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一，其宾客忠诚计划覆盖全球超过 100 个国家的 40 家奢华酒店品牌。 更多详情，敬请登录 www.capellahotels.com.cn 品牌官方微信公众号：嘉佩乐酒店及度假村 品牌官方小红书：嘉佩乐酒店
