• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 年底双薪
• 包吃包住

岗位职责/职位描述
- The Service Associate – Front Desk provides warm and natural guest services, handles the set-up of daily reservations and check in and check out of guests and all guest services in accordance with the objectives, performances and quality standards established by Shangri-La, Wenzhou.
前台服务员提供热情和亲切的对客服务，处理日常的预订业务。根据温州香格里拉大酒店的目的和工作标准，为客人办理入住登记和结账手续等。
- To have complete knowledge of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
- Performs check-ins and check-outs efficiently.
高效率地办理入住和退房手续。
- Performs cashiering functions efficiently.
高效率地执行收银的业务。
- Handles all guests requests or enquires promptly and efficiently.
迅速有效地处理所有客人的要求。
- Coordinate with Housekeeping and Amenity Centre on all the rooms assigned for early arrivals.
与客房部和备品中心协调，以便更好地为早到的客人准备好房间。
- Attends briefings, as required.
按规定参加会议。
- Maintains good relationships with colleagues and contributes to team spirit.
维持良好的同事关系，促进团队精神。
- Interacts with other departments to provide additional or specialized guest services.
与其他部门合作，提供额外的个性化的对客服务。
 
CHARACTERISTICS REQUIRED
要求
- Love service work, fluent English
热爱服务工作，英语流利。
- Cheerful personality, flexible mind, practical work, with a strong sense of service, sales awareness and responsibility
性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
- Familiar with the hotel's guest policies, facilities and services, as well as the level of work and standards of the front office.
通晓酒店各项对客政策、设施设备及服务种类以及前厅工作程度和规范。
- Good appearance, healthy body image temperament.
相貌端正，身体健康形象气质好。

温州香格里拉坐落于滨江商务区中心，临瓯江而立，毗邻温州国际会展中心。酒店交通便捷，距机场及高铁站约半小时车程，驱车15分钟左右即可抵达闹市区，距离雁荡山、楠溪江等国家级景区约1小时车程。从酒店步行约两分钟即可到达瓯江风景带，沿江畔长约10公里的慢跑道和独立的骑行道，可作为理想的户外运动场所。温州香格里拉将为您的前途和事业提供最广阔的发展平台和培训机会。让我们一起携手，共同找寻您心中的香格里拉！欢迎您携带身份证及一张近照直接至酒店人力资源部参加面试。