- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
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- To have complete knowledge of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识
- Establishes relationships with guests to delight and gain loyalty.
建立良好的宾客关系赢得客人的忠实感。
- Ensures that all guest complaints are handled efficiently and politely.
确保及时有效而得体地处理宾客投诉。
- Checks house status for Horizon Club floor.
检查豪华阁房间的销售情况。
- Works with Front Office Rooms Controller to pre-assign rooms for all Horizon Club reservations, taking note of special requests and early arrivals.
与前厅部控房员协调,为豪华阁所有预定预先分房,并注意到提前抵达和有特殊要求的客人。
- Coordinates with Housekeeping on the set up of amenities in Horizon Club rooms prior to guests' arrival.
与客房部协调,确保在客人到达之前准备好豪华阁房间里的备品。
- Performs check-ins and check-outs promptly and efficiently according to standards.
为客人办理快速入住离店结帐手续。
- Assists in setting up the service counters and table setting for breakfasts and evening happy hours.
帮助布置服务柜台,早餐和晚间欢乐时光的餐桌摆放。
- Performs F&B service to guests in the Lounge promptly and efficiently according to standards.
根据标准在豪华阁酒廊迅速有效得提供餐饮服务。
- Ensures the Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
确保酒廊和自助餐区域始终保持干净整
- Assumes other duties as assigned by the Horizon Club Manager
完成豪华阁经理安排的其他任务。
CHARACTERISTICS REQUIRED
职位要求:
大学毕业文凭或酒店管理毕业证书