• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 包吃包住

RESPONSIBILITIES 工作职责

- The Service Associate-Guest Floor is responsible to clean and maintain guest rooms and surrounding areas, and provide guest services on the guest floors in accordance with the Standards, guidelines and policies established by Shangri-La International and by the Shangri-La Hotel and Resorts and the hotel in order to ensure friendly, efficient and customer orientated service in a clean and orderly environment.
客房服务员的职责是清洁并维持客房和周围环境，遵循香格里拉集团和酒店的标准，方针和政策为顾客服务，力争创造友善的，有效的和令顾客满意的服务环境。
 - To have complete knowledge of Shangri-La’s standards operating policies and procedures.
-具有全面的香格里拉标准的运做政策及程序方面的知识。
- Makes Guest delighted and retention is the primary focus of all job function
令宾客得到喜出望外的服务并成为我们的忠实顾客是我们的主要职责
- Offers all possible assistance to guests at all times
随时随地，尽可能多地帮助客人
- Maintains and enforces all quality and service standards and procedures for Housekeeping Services.
全面贯彻执行客房部工作质量、服务标准及政策程序。
- Ensures that all guest complaints are handled efficiently and politely
确保及时有效而得体地处理宾客投诉
- Mark guest special service requirement to Team Leader-Floor to update guest’s history for consistent delighted service presentation.
将客人的特别服务要求记录并交给楼层主管，以便完善其个人档案，以确保喜出望外服务的持续呈现
- Replaces all supplies, amenities and linen according to set standards
按照标准补充客房用品及备品
- Maintains trolley and supply caddies in neat manner and stocked according to par
保持工作车和客用品篮的整洁和存量

CHARACTERISTICS  REQUIRED 要求：
- Physically fit
身体健康
- Related job experience
有相关的工作经验
- Pleasant and Friendly
开朗、友善
- Work independently
工作独立
- Able to work shifts
能适应倒班
- Energetic
精力充沛

 

温州香格里拉坐落于滨江商务区中心，临瓯江而立，毗邻温州国际会展中心和滨江万象城。酒店交通便捷，距北站约20分钟车程，距机场及温州高铁南站约30分钟车程，距离雁荡山、楠溪江等国家级景区约1小时车程。从酒店步行约1分钟即可到达瓯江风景带，城市阳台以及沿江畔长约10公里的慢跑道和独立的骑行道。温州香格里拉将为您的前途和事业提供最广阔的发展平台和培训机会。让我们一起携手，共同找寻您心中的香格里拉！欢迎您携带身份证及一张近照直接至酒店人力资源部参加面试。