- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
Supervises the Horizon Club operation and workflow to maximize guests satisfaction.
管理豪华阁的运作和工作流程,使宾客满意度最大化。
Identifies staff training requirements and service improvements areas.
识别员工的培训需求和服务中需要提高的区域。
Supervises and guides all staff to ensure that hotel policies and procedures are adhered to.
管理和引导员工并且确保酒店政策和程序的执行。
Attends daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
获得客人的意见,参加每日和每月会议并指出服务中需要提高的区域。
Checks all “Profile of Guest Preference” requests and preferences are acted upon prior.
to guests’ arrival.
检查所有的“客人喜好档案”的要求,并在客人到达之前根据这些要求准备好。
Checks house status for Horizon Club floor.
检查豪华阁房间的销售情况。
Works with Front Office Rooms Controller to pre-assign rooms for all Horizon Club reservations, taking note of special requests and early arrivals.
与前厅部控房员协调,为豪华阁所有预定预先分房,并注意到提前抵达和有特殊要求的客人。
Coordinates with Housekeeping on the set up of amenities in Horizon Club rooms prior to guests’ arrival.
与客房部协调,确保在客人到达之前准备好豪华阁房间里的备品。
CHARACTERISTICS REQUIRED 岗位要求:
Presentable. 良好的外貌
Good Health. 身体健康
Articulate. 语音清晰
Fluent in oral and written English.
流利的英文口语及书写能力
At least 2 years experience in Executive Club Operations.
至少有2年行政酒廊经验
Service Leader experience.
主管工作经验