-Liaises with clients on finalising details and give professional advise on set-ups and plan of functions.
引导本部门团队处理特殊客户的要求。
-Prepares proposals / contracts for leads / inquiries received from Sales Managers.
从销售经理处获取建议/回访记录及签订的合同。
-Follows through from negotiation until departure for events assigned.
跟进重点宴会及会议的商谈直到宴会及会议确定。
-Liaises with clients on finalising details and gives professional advice on set-ups and planning of events.
联系客户,确认细节,并对于活动的摆台和策划给予专业的意见。
-Practices up-selling at all opportunities to maximise revenue.
最大限度的抓住商机,拓展生意,提高销售。
-Ensures effective communication with clients and internal departments.
确保与客人及酒店其他部门保持高效的沟通。
-Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting.
负责与其他部门沟通及传递与本部门有关的信息例如宴会及会议的流程, 团队简介和开会前椅子的数量。
-Maintains close co-ordination with respective departments on organisers' requirements and last minute event requirements.
对于组织者的需求与各部门保持密切协调。
-Be visible to organisers and clients during their event/group dates and monitors guest satisfaction.
宴会期间始终在组织者和客人的视线范围之内,并了解宾客的满意程度。
-Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
监督宴会及会议的运作,与不同的部门密切合作,从而保证宾客任何时候都可以享受到高质量的服务。
-Maintains close communication with concerned Sales Manager during the process.
在整个宴会及会议的过程中保证与销售经理保持紧密的联系。
-Involves concerned Sales Manager during post-event meeting and post-event follow up such as sending Thank you letter & Post-Event Critique forms together.
在宴会及会议的跟进过程中及时与销售经理保持联系沟通,例如共同给客人发出感谢信及希望客人对宴会及会议后对我们提出宝贵意见。
-Perform any other duties related to Sales & Marketing department.
履行任何其他与市场销售有关的职责。
CHARACTERISTICS REQUIRED 岗位要求:
-Diploma or Degree in recognized Hospitality institution.
被认可的酒店专业的文凭和学位
-At least 2 years experience.
至少有2年工作经验
-Familiar with Microsoft office.
熟练计算机操作
-Outgoing, willing to help others, willing to learn; attention to details
外向,乐于助人,热爱学习;关注细节