• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 年底双薪
• 包吃包住

To have complete knowledge
of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
To have complete knowledge
of Shangri-La standard operating policies and procedures.
全面掌握香格里拉标准操作政策和程序方面的知识。
To have complete knowledge
of Shangri-La Program e.g. 
Golden
  Circle, FFP, Guest History.
全面掌握香格里拉会员活动知识。例如贵宾金环会，飞行里程计划， 客史记录。
Builds relationship with
guests to delight and gain loyalty.
与客人建立友好关系， 使其喜出望外赢得客人忠实感。
Notes, collects and actions
on any guests preferences.
确保宾客喜好表的记录， 收集和行动实施。
Ensures all interactions
with guests are handled professionally and with care adhering to hotel policies
and procedures.
根据酒店的政策和程序确保专业地处理与客人的关系，并且关心客人。
Supervises Front Desk
operation and workflow to maximize guests satisfaction.
管理前台营运和工作流程，最大限度的使宾客满意。
Ensures that all staffs are
aware of emergency procedures at all times.
确保员工始终掌握处理紧急事件的程序。
Attends scheduled employee
training and periodic reviews on departmental responsibilities in case of
emergencies.
培训参加安排的员工并阶段性的回顾紧急事件发生时部门的责任。
Responds to Emergency calls,
as may be required.
按要求应答紧急电话。
Ensures that all staffs are
aware of guidelines governing complaints handling.
确保所有的员工知道处理投诉的程序。
Encourages staff to make
decisions at customer contact, and ensures staff is aware of the responsibility
and established authority limits at all times. Personally attends to all guest
complaints immediately and initiates immediate resolution.
鼓励员工在对客服务时做出决定，确保每位员工每时每刻知道自己的职责和权限。能够迅速处理客人的投诉并有效及时地解决。
Performs other duties as may
be required by management from time to time.
履行上级要求的其他职责。
Ensures that shift reports
are printed and traces are followed up accordingly.
确保每个班次打印报表，跟进事宜报表。
Is responsible for the
inventory and control of stationery and collaterals for Front Desk use.




































负责前台使用的文具和印刷品的库存。

CHARACTERISTICS REQUIRED
要求
·        
Presentable. 良好的外貌
·        
Communication
skills. 沟通良好
·        
Good Health. 身体健康






·        
Articulate. 语音清晰
·        
Has a rather good
grasp of both written and spoken English. 相当好的英文口语及书写领会能力
·        
Knowledge of computer. 电脑知识
·        
Able to work
flexible hours. 能适应灵活的工作时间
·        
Willing to work
long hours. 能够适应长时间工作

温州香格里拉坐落于滨江商务区中心，临瓯江而立，毗邻温州国际会展中心。酒店交通便捷，距机场及高铁站约半小时车程，驱车15分钟左右即可抵达闹市区，距离雁荡山、楠溪江等国家级景区约1小时车程。从酒店步行约两分钟即可到达瓯江风景带，沿江畔长约10公里的慢跑道和独立的骑行道，可作为理想的户外运动场所。温州香格里拉将为您的前途和事业提供最广阔的发展平台和培训机会。让我们一起携手，共同找寻您心中的香格里拉！欢迎您携带身份证及一张近照直接至酒店人力资源部参加面试。