• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 岗位晋升
• 管理规范
• 员工生日礼物
• 年度旅游
• 年底双薪
• 包吃包住

Job Description 岗位职责：

- To have complete knowledge of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
- To have complete knowledge of Shangri-La standard operating policies and procedures for the Concierge Department.
全面掌握香格里拉礼宾部标准操作政策和程序方面的知识。
- To have complete knowledge of Shangri-La Program e.g. Golden Circle.
全面掌握香格里拉会员活动知识。例如贵宾金环会。
- Supervises the Concierge operation and workflow to maximize guests satisfaction.
管理礼宾部的运作和工作流程，使宾客满意度最大化。
- Identifies staff training requirements and service improvements areas.
识别员工的培训需求和服务中需要提高的区域。
- Supervises and guides all staff to ensure that hotel policies and procedures are adhered to.
管理和引导员工并且确保酒店政策和程序的执行。
- Highlight areas of improvement in the service aspects  in daily and monthly meetings and obtain feedback.
获得客人的意见，在每日和每月会议并指出服务中需要提高的区域。
- Establishes relationships with guests to delight and gain loyalty.
建立良好的宾客关系赢得客人的忠实感。
- Actively obtains feedback from guests to improve services and facilities.
积极地赢得客人的反馈意见，提高服务和设施。
- Enforces all quality standards and procedures from VIP guests, pre-arrival, to their arrival, during their stay till their departure.
加强质量标准和VIP客人，预先抵达， 抵达， 入住至离店的程序。
- Ensures FIT’s arriving and departing by limousine are met and greeted and are given a smooth and seamless check-in and check-out.
凡是订车的散客到达和离店必须要迎接和欢送， 保证客人的顺利入住和离店。
- Develops and instill the philosophy amongst staff to exceed guests needs at every point of contact.
发展香格里拉理念， 在每一次对客服务中超出客人的期望值。
- Checks the log book to ensure the quick and correct handling of guest requests.
抽查记录本，确保快速准确地解决客人的需求。
- Analyzes and solves any recurring problems that arise.
分析和解决多发问题
- Ensures staff are trained to understand and complete all common requests.
确保员工的培训，理解并执行对客的要求。
- Notes, collects and actions on any guest’ preferences.
记录、收集宾客的喜好并予以落实。
- Practices visible management,  including daily interaction and courtesy calls with guests.
实现可视管理包括每日与客人沟通和礼仪电话。
- Ensures that all guest complaints are handled efficiently and politely.
确保及时有效而得体地处理宾客投诉。
- Analyzes cause for complaint and take action to minimize any reoccurrence.
分析投诉原因，采取行动避免再次发生。
- Update guest history remarks(Opera system) for any guest complaint or comments to make sure delighted service presentation upon next arrival.
将客人的投诉、意见记录在其个人档案内（Opera系统），以便其日后再次入住时，得到喜出望外的服务。
- Offers all possible assistance to guests at all times.
随时随地为客人提供帮助。


CHARACTERISTICS REQUIRED 岗位要求： 

- Has a reasonable standard of oral and written English.
有一定的英语口语和书写能力
- At least 2 years experience in Concierge Operations.
至少2年礼宾部工作经验
- Concierge Service Leader Experience.
有礼宾部主管工作经验
- Ability to interact
善于交际
- Be intrested in service industry
热爱服务行业

温州香格里拉坐落于滨江商务区中心，临瓯江而立，毗邻温州国际会展中心。酒店交通便捷，距机场及高铁站约半小时车程，驱车15分钟左右即可抵达闹市区，距离雁荡山、楠溪江等国家级景区约1小时车程。从酒店步行约两分钟即可到达瓯江风景带，沿江畔长约10公里的慢跑道和独立的骑行道，可作为理想的户外运动场所。温州香格里拉将为您的前途和事业提供最广阔的发展平台和培训机会。让我们一起携手，共同找寻您心中的香格里拉！欢迎您携带身份证及一张近照直接至酒店人力资源部参加面试。