• 五险一金
• 带薪年假
• 岗位晋升
• 专业培训
• 免费班车
• 年终奖金
• 补充公积金
• 人性化管理
• 节日礼物

COMPANY PROFILE
 
Value Retail is the creator and operator of The Bicester Village Shopping Collection – with 11 luxury shopping destinations in Europe and China, home to more than 1,200 boutiques of the world's leading luxury fashion and lifestyle brands, offering exceptional savings all year round.
 
In 2014, Value Retail China, an affiliate of Value Retail, opened Suzhou Village, spectacularly located on the western shore of Yangcheng Lake Peninsula, in historic Suzhou.  In 2016, Shanghai Village opened, beautifully located adjacent to Shanghai Disney Resort at the heart of the Shanghai International Resort (SHIR).
 
The Collection, since its beginning with Bicester Village in 1995, has delivered double digit growth in gross sales each year and in 2017 welcomed almost 40 million guests.  
 
What sets us apart: A Distinctive Fashion Experience.  If you have what it takes to create something extraordinary every day, then look no further – this is where you need to be!  At Value Retail China, we all share the same ambition: to create extraordinary experiences for our guests, brand partners and colleagues.  We are entrepreneurs at heart, passionate about what we do, and we never take no for an answer.
 
POSITION SUMMARY
 
The Village Operations and Services Manager supports the Village Operations and Services Director providing expertise to maintain the highest standards in Village operational and hospitality services, including maintenance, lifecycle, Capital Improvement projects supporting the development team. Other responsibilities include security, cleaning, parking and Landscaping.  Responsible for managing a team of Value Retail staff and subcontracted services; highly organised with a sharp eye for detail, providing excellent hospitality to guests and clients.
 
 
KEY RESPONSIBILITIES
 
Renovations, Upgrades, and New Installations
Liaise and support the Development/Project Team on upgrade / lifecycle issues ensuring project works are clearly defined and executed.
Create a Village condition survey database and identify the work to be carried out.
Identify alternative solutions to provide extension of lifecycle through break even analysis
Prepare quotes for proposed capital works and agree final costs with development team. 
Appoint and supervise contracted services to meet method of works and cost.
Track contracted works to ensure that specified quality is achieved and that works run to schedule without affecting the normal operation of the Village.
 
Building and Plant Maintenance
Initiate interventions to solve problems in the Village as early as possible to reduce reactive activity.
Produce annual maintenance plans, prepare and oversee budget for necessary works.
Inspect and supervise work of current condition of electrical, mechanical and building maintenance.
Plan and prepare necessary facilities management programmes based on key documents such as structural condition surveys, ongoing maintenance programme progress, and agreed key remedial priorities.
Prepare specifications for works and tender documents for Contractors costing.
Develop policies and procedures to monitor contractors SLA’s and KPI’s including planned, preventative maintenance completion.
Review suppliers contract agreements and commercial terms and conditions.
Ensure compliance with Health & Safety legislation
Manage inventory of regulated equipment, installations, and maintenance instructions.
Produce and manage schedule of works for handymen with weekly tracking of performance.
Produce accurate reports on the condition of buildings on the basis of visual checks and professional contractor services.
Understand the origin of technical plant and structural problems and determine the works that need to be assigned to specialised external companies.
Monitor works carried out by external companies and ensure the technical repair needs are correctly addressed as required against an established method statement.
Oversee equipment (electrical and telephone networks, lighting materials, kitchen equipment, plumbing, furniture, play areas etc.) tests to ascertain that they are in good condition and working order.
Manage maintenance files to track all works, hold regular contractor reviews and update performance meetings.
 
Corporate Governance
Legislation requirements are never compromised around maintenance tasks.
Notify and submit detail to Corporate, Legal & Finance (CLF - internal) of all risk assessments conducted for third parties on-site for insurance.
Notify Corporate Legal Finance (CLF) of any accidents or incidents that take place in the Village; provide detailed factual evidence in support.
Attend loss adjustor meetings together with CLF representative; provide assistance or information to support them to defend a claim against Value Retail.
Accompany Insurance Surveyors during on-site surveys & Engineering Surveyors conducting 6 monthly plant and machinery equipment surveys; follow up on recommendations made following the survey and report theme to CLF
 
Other
Work with the Village Operations and Services team in managing the other following operational areas of the Village ensuring high standards are met:  Security, Cleaning, Car Parking, Fire Safety, and Gardening/Landscaping.
Manage and control contracted services such as waste disposal, pest control, air fresheners, diaper and sanitary napkin dispensers, public telephones, etc.
Control energy/water consumption and develop green initiatives.
Ensure Brands comply with Village rules and regulations specifically with regards to site rules for contractors and staff, waste disposal, use of common installations, operating hours, noise, disturbances, and car parking.
Prepare and monitor budgets to improve the efficiency of the Village.
Manage procurement process for necessary equipment needs.
Be present at the Village, on a rota basis including early mornings and late finishes as required from Monday through to Sunday (hours to be determined), including public holidays.
Be on call 24 hours a day not withstanding leave and day off periods.
Support Retail and Marketing Teams by ensuring that all events run smoothly.
Execute the Business Continuity Plan (BCP) and train Teams on emergency procedures.
 
 
SKILLS AND QUALIFICATIONS REQUIRED
 
At least 5  years’ working experience in facilities management or operations.
Strong organisational and leadership management skills.
Customer service oriented around hospitality.
Ability to work individually and as part of a team.
Fluent in English.  Other European languages beneficial.
Sharp eye for detail.
Able to work along all levels of our business needs.
Strong experience working in a fast moving environment advantageous.
Ability to work under pressure.
Excellent written, verbal and interpersonal communication skills

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