• 五险一金
• 带薪年假
• 岗位晋升
• 专业培训
• 免费班车
• 年终奖金
• 补充公积金
• 人性化管理
• 节日礼物

COMPANY PROFILE
 
Value Retail is the creator and operator of The Bicester Village Shopping Collection – with 11 luxury shopping destinations in Europe and China, home to more than 1,200 boutiques of the world's leading luxury fashion and lifestyle brands, offering exceptional savings all year round.
 
What sets us apart: A Distinctive Fashion Experience.  If you have what it takes to create something extraordinary every day, then look no further – this is where you need to be!  At Value Retail China, we all share the same ambition: to create extraordinary experiences for our guests, brand partners and colleagues.  We are entrepreneurs at heart, passionate about what we do, and we never take no for an answer.


POSITION SUMMARY
 
This role oversees the daily operation of a guest facing information and retail services business.
We are looking for an international, experienced Yi Ou Lai Shanghai Village Guest Welcome Centre Manager who is comfortable working in a fast paced, entrepreneurial environment with good commercial instincts, common sense, and ability to ask the right questions. This person will be responsible for providing effective and inspirational leadership to the Welcome Center Team, setting clear direction and providing feedback and support to enable great levels of engagement, commitment and performance.
 
 
KEY RESPONSIBILITIES
 
Hospitality
 
Ensure that the SH GWC Team offers      standards of excellence in the welcome and customer care of all domestic      and international guests.
Contribute in shaping and establishing      critical Hospitality/Service measures ensuring that the team understands      these standards and the part they play in delivering on these.
To grow sales and      profitability of Gift Card, Shopping Collection service, Valet and B2B      services.
Identify opportunities for the      introduction of new guest services and ensure their successful implementation      and execution.
Attend Monthly Store Managers meetings and      weekly Retail & Marketing Coordination meetings in order to internally      communicate and review the implementation of upcoming events
Supervise, train and ensure the SH GWC      Team on Village retail practises/standards, know-how and brand awareness.
Extend hospitality and ensure services are      timely and efficiently delivered to brands headquarters and brands’ store      teams.
 
Tourism
 
Promote a Sustainable Tourism Programme, including the      widest possible use of public transport and other “green initiatives”.
Support and meet Value Retail’s Tourism and Marketing      objectives as defined and agreed in the annual promotional calendar.
Promote Suzhou Town Centre as a visitor destination      and enhance the local network by building relationships for the SHV with      local businesses and stakeholders.
Promote local events, attractions and businesses and      ensure regular familiarisation trips take place for all of the team.
Work with other Value Retail visitor centres in Europe      and in China to exchange best practice initiatives and tourism      opportunities.
Supervise the collection and management of key retail,      tourism and marketing data, produce timely and accurate reports in      accordance with Value Retail and Tourism requirements.
Maintain a full and varied stock of Tourism and      Marketing materials provided to visitors free of charge (leaflets and      brochures).
 
People Management
 
Consistently manage and review the performance &      development of the team.
Identify      resourcing risks and opportunities, managing this through effective      succession & resource planning and development.
Actively promote,      recognise and reward great performance.
 
VIP Groups & Events Coordination Support
Support the Marketing & Retail teams to develop powerful communication for its four primary audiences: current customers, potential customers, brands and key opinion leaders, with the following main objectives:
 
Create awareness of Suzhou Village shopping experience      among specifically-targeted groups of customers (high net worth,      celebrities or well-connected tourism partners etc.):
Increase average sales per customer by leveraging the      VIP customers as advocates amongst their personal network (family,      friends, work, school)
Focus events at low peak times: during the weekdays      and school/holiday terms
Develop contacts to target VIP’s groups and corporate      groups in China, i.e. target private schools, ladies’/MICE networking      groups, spa and golf clubs, networks of high net-worth individuals, etc.
Work with colleagues to develop existing partnerships      to reach premium databases such as the corporate database at Airlines, Spa      and Golf membership at regional 4-5 star hotels and concierge groups.
Assist colleagues      to provide hospitality for specific activities such as Tourism, PR and      Community.
Deliver      hospitality to the highest standards in the following ways:
Refine and       enhance the VIP day formula/package (content to be determined)
Increase VIP       customer targeted offers by working with the marketing and retail teams       to provide a range of exclusive brand specific discounts.
Organise goodie       bags and items for the year
 
Manage the VIP      programme meeting room calendar with Reception and the Marketing &      Retail Assistants. Ensure all bookings are in the calendar and all      external ambassadors are updated when bookings are entered
 
 
SKILLS AND QUALIFICATIONS REQUIRED
 
·       Experience in a premium environment or market leading tourism destination.
·       Demonstrated capacity to work with an agile and open mind in a complex and multinational work environment alongside talented and strong-minded colleagues.
·       A good critical thinker who has the drive, energy and ideas to bring to the role.
·       A successful career defined by a Tourism & Hospitality background.
·       Strong commercial acumen and the ability to deliver at a strategic level, with sound analytical insights.
·       Experience of sales in a Tourism/Retail setting, with the ability to motivate and drive team performance.
·       Demonstrable track record of effective people management.
·       Operates both operationally and strategically, as required.
·       Excellent verbal, written, interpersonal & communication skills, delivering with impact & influence.
·       Flexibility in terms of working hours & pattern (including weekends and Bank Holidays).

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