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三亚中心凯悦嘉轩酒店

    职位:前台接待

  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:25-35
  • 计算机能力:熟练
  • 语言要求:英语(良好)中国普通话(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-09-29至2020-12-28

岗位职责/职位描述

 

  • 按照酒店各个区域内的运营要求履行宾客服务员的职责。

    Performs Host duties as requested and required due to operational needs in all areas of the hotel.

  • 保证宾客满意度调查(HySat)得分达到或超越公司目标。

    Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.

  • 通过礼貌有效的方式处理所有客人及内部客的投诉和要求,并确保问题得到圆满解决。

    Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.

  • 以支持和灵活的态度与其他宾客服务员和凯悦员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。

    Works closely with other Hosts and Hyatt Place associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  • 以支持和灵活的态度及“团队协作”精神与其它部门合作。

    Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

  • 按照要求维持所有设备和客用品的标准库存量

    Maintains par stocks of all equipment and guest supplies as required.

  • 热诚欢迎所有到达凯悦嘉轩酒店的宾客。

    Welcomes all guests to Hyatt Place ensuring a warm welcome.

  • 办理入住和退房程序,包括核对宾客付款细节、上传客户资料至公安系统及分配房间。

    Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau and assigning a room.

  • 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。

    Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

  • 确保酒店前场区域时刻保持干净和整洁。

    Ensures the Front of House areas are well maintained and clean and tidy at all times

  • 在每次用餐结束后清理台面或餐桌并重新摆台。

    Clears and resets counters or tables at conclusion of each course.

  • 核对宾客出示的信用卡,确保所有信用卡都在有效期内。

    Verifies all credit cards presented by guest to ensure validity of the card.

  • 严格遵守财务部要求的关于收银与现金处理的政策和程序。

    Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

  • 完全了解菜单中的所有菜品和饮料,并能推荐适当的食品和饮料搭配,进行增值销售。

    Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage combinations and up sell alternatives.

  • 必要时可帮助销售部门安排新雇员和客户进行参观。

    Conducts property tours for new hires and clients as necessary to assist the Sales department .

  • 负责对E-Room进行检查,确保所有设备都能可靠运行。

    Responsible for overseeing E-Room and make sure all equipment are working properly.

  • 阅读酒店的相关员工手册,了解并遵守酒店的规章制度,特别是那些与计算机资源、消防、卫生、健康和安全有关的政策和程序。

    Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

  • 保证个人仪容仪表达到高标准要求。

    Ensures high standards of personal presentation and grooming.